Why Join Us? Our hospital is more than a facility, it's a vital part of our close-knit central Washington community. We believe in fostering a work culture built on collaboration, mutual respect, and compassion. Here, you're not just clocking in, you're building relationships and making a lasting impact. Equal Opportunity Employer We are proud to be an equal opportunity employer and are committed to creating an inclusive, respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected status. If you need assistance with the application process or an accommodation during any part of the recruitment process, please contact our Human Resources Department. We are seeking a compassionate and motivated per diem Patient Access Specialist to join our Admitting team. This is a per diem position, and therefore the work schedule is frequently unpredictable, as shifts are offered as coverage needs occur. There are no set hours per week and may include days, evenings, nights, and weekends. This position plays a vital role in supporting the Emergency Department by delivering accurate, timely, and compassionate patient access services. This position is responsible for pre-service demographic collection, verification of insurance eligibility, and guiding patients through financial processes during their visit. The Specialist works closely with Emergency providers and nursing staff to ensure all pre- and post-service financial clearance is completed efficiently and in accordance with hospital policy. The ideal candidate brings exceptional customer service skills and a strong attention to detail.

Key Responsibilities:

Greet and assist patients in a customer-focused, compassionate manner. Collect and verify patient demographic and insurance information. Accurately verify all insurance benefits and explain co-pay requirements. Answer patient financial inquiries both in person and by phone. Identify patients' financial needs and connect them with appropriate financial assistance resources. Communicate patient financial obligations clearly and professionally. Explain and review all necessary forms with the patient or their representative before treatment. Maintain up-to-date knowledge of insurance rules, state exchange products, and managed care. Assist patients/guarantors with completing Medicaid applications when needed. Ensure full compliance with HIPAA regulations, accessing only information necessary for job duties. Understand and apply the Emergency Medical Treatment Act (EMTALA) regulations appropriately in all interactions. Meet established performance standards for accuracy, timeliness, and service excellence. This role provides an opportunity to make a meaningful impact on patients during critical moments of care. High school diploma or equivalent. Prior experience with insurance verification, medical office, or related areas preferred. Familiarity with regulations that protect patient information. Safe judgment and critical thinking skills and the ability to make sound independent decisions and adhere to legal and ethical standards. Deliver excellent customer service while caring for customers from various cultures and age groups.