OVERVIEW

Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient eligibility by performing the following duties.

WORK LOCATION

Elwha Health Clinic

SUPERVISED BY

Medical Director

POSITION STATUS

Part-time (less than 29 hours week)

ESSENTIAL FUNCTION OF JOB

Routinely demonstrate superior customer service skills. Transfer calls to physicians and nurses when medically indicated. Accurately takes messages and conveys information to the recipient. Obtains current patient information from established and new patients. Schedules appointments and re-schedules appointments as needed. Scans information into Electronic Health Record (EHR). Categorizes, dates, and labels medical documents. Scans medical documents per protocol. Accurately enters/updates patient information in the practice management system. Assists patient with completing paperwork when necessary. Identifies payer source, verifies insurance eligibility, verifies financial status and assigns correct pay type. Check in patients and notes patient arrival in EHR. Accurately pre-screens medical/dental records. Prints schedules for upcoming appointments. Verifies insurance eligibility and obtains authorization for dates of service. Reviews Practice Management System for needed updated demographics and consent forms. Identifies patients by date of birth and name in

RPMS, BMW

scheduler or EHR. Assist and manage the No Show policy by sending letters to patients when necessary and documents within the file. Accurately imports registration documents into patient's electronic health record. Performs prescreening process for add-on appointments. Answers telephone in a timely and polite manner. Communicates with customers in a courteous, professional, cooperative and mature manner. Recognize and respond per protocol to violent/abusive situations, bomb threats, and emergency situations. Protects/observes patient confidentiality per policies and procedures, CFR 42 part 2, and all pertinent HIPAA requirements. Other duties as assigned within scope of work.

DESIRED QUALIFICATIONS

Education/Training Level High School Diploma or equivalent. Medical Office experience preferred. Communication Skills Ability to effectively interact with physicians, patients and other staff members. Ability to effectively read, write and type clear messages electronically and verbally. Technology Skills Demonstrates knowledge of proper, safe, efficient usage of current office equipment and software.

OTHER DESIRED QUALIFICATIONS

Experience with working with Native American and other diverse communities. Experience with working with RPMS, Electronic Health Records or equivalent data-based systems.

PHYSICAL REQUIREMENTS

Duties are performed in a generally comfortable environment. Prolonged standing or sitting may be involved. Lifting at least 25 lbs. Bending, squatting, stooping, reaching also involved.

WORKING CONDITIONS

Job duties are routine in nature, but situations may vary occasionally; policy and procedure provide direction for solving non-routine situations. Employees are expected to consult with management about any situation for which precedent does not exist. Job duties involve routine interaction with others, including aiding and limited direction. Contacts are generally cordial and non-confrontational. May be required to perform back up duties for fellow co-workers keeping within the scope of work. As with all positions of the Lower Elwha Klallam Tribe this position is Indian Preference in hiring.