Admissions - Irvine - Admissions Coordinator

Prosperity Wellness Center At Prosperity Wellness Center, we know the best way to predict the future of healthcare is to create it. As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide. Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve. If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you've come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

Position Summary:

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:

Professional Demeanor:

An Admission Coordinator must possess the ability to maintain a professional demeanor at all times. An Admission Coordinator is generally the first contact with Discovery, and must hold to a high standard of communication, behavior and attitude when communicating with clients and other professionals. Be respectful and courtesy in all verbal, written and face-face communications Possess the knowledge of program and protocols while exuding confidence of such Maintain confidentiality and integrity of staff, clients and referrals

Interpersonal Skills:

An Admission Coordinator must possess exemplary interpersonal skills in order to effectively communicate with clients, referrals and other program staff. Demonstrate proper and respectful interpersonal communication at all times Ability to work as an active team member at all times Maintain appropriate eye contact when speaking and listening Sit attentively in meetings Respect boundaries of others unspoken and spoken No use of cell phones in meetings unless specific permission is granted Actively solicit feedback about performance Demonstrate a willingness to learn Ability to problem solve from a solution based place

Communication:

An Admission Coordinator must possess excellent communication skills in order to facilitate a discussion, educate and convert the client.

These skills include:

Welcome caller in an inviting and receptive manner Introduce oneself and initiate a dialog with the caller Speak clearly and concisely Demonstrate active listening skills Convey authentic empathy and compassion through words and tone of voice Able to communicate effectively the compelling features of the program Communicate effectively w/ program directors, medical doctors and directors

Time Management:

An Admission Coordinator must possess the ability to properly and effectively prioritize their work. An Admission Coordinator must adhere to the timelines set forth on daily tasks, and special projects assigned to them. Ability to manage daily work within acceptable departmental time frames Prioritize case work in a manner that serves the highest good of clients and program Demonstrate ability to complete Special Projects; meeting or exceeding time frames

Teamwork:

An Admission Coordinator must be a team player and exhibit a supportive team approach to all tasks. The Coordinator is an integral part of the program team and must conduct themselves as such at all times. Apply a team approach to daily work Communicate effectively with team members Promptly respond to requests from team members Be open and available to all team members while possessing a positive attitude Awareness of team members need for assistance and offer said assistance Take constructive criticism/feedback offered by supervisor sand team members and apply it Actively participate in sharing successes with team Treat all other program staff as team members sharing a common goal

Organization:

An Admission Coordinator is required to possess the ability to organize their work space, and work product in a manner that promotes efficiency and order. Maintain a neat and orderly work station Follow the checklist to ensure all steps to an admission have been properly taken Maintain accurate and up to date record Daily update of all resident data Keep all active files in a neat and orderly fashion for ready access by co-workers Promptly file all closed/admitted cases upon completion in the appropriate departmental file cabinet Keep referral information up to date and in an accessible location. Keep all training information in their Admissions Binder for easy reference Possess an active and up to calendar or events and tasks readily available

Conversion Skills:

An Admission Coordinator understands there are key elements in every conversation that lead a caller toward a Commitment to Care. Mastery of such key elements are termed conversion skills. An Admission Coordinator is to possess refined conversion skills, and have the ability to teach and demonstrate said skills. Possesses knowledge of steps to achieve a commitment for care Ability to demonstrate active listening skills Ability to connect with clients, families and referral sources through effective rapport building Effectively discern if a caller meets initial criteria (within 2-3 minutes) Efficiently refer caller out to network partners if and when they fail to qualify Identify and investigate all flags that could disqualify a client Knowledge and articulation of program features, advantages & benefits Speak passionately about the program while controlling the flow and direction of the call Ability to end a qualified or unqualified call with client feeling we are serving their highest needs and best interests.

Technical Skills:

An Admission Coordinator is required to perform several key functions and display mastery of Customer Relationship Management (CRM) software, and successful coordination of all required admission paperwork/records/communication in both verbal and written form.

SalesForce:

Ability to talk and type Accurate input Ability to utilize all features efficiently ie uploading, scanning, emailing and forms Accurate and timely daily updates Proper use of system reports and alerts

Prospect Calls:

Answer calls in an effective and professional manner Ability to efficiently gather pertinent information in initial call while inputting in CRM Conscientious input of pre-admission data in CRM - repeating of number and spelling Obtain referral and treatment team information Gather all insurance info and promptly initiate verification process Knowledge and articulation of features, advantages and benefits of programing Place potential client on House Status Board Monitor benefit request to be sure we get it back in a timely manner Immediately notify family of benefits Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization Keep family engaged in communication and informed of next steps Conduct pre-admission screenings Gather medical data/records Gather clinical data and treatment team information Identify clinical or medical red flags and alert appropriate personnel Obtain appropriate approvals when indicated (medical, clinical, etc.) Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans Proper coordination with business office and management personnel to complete SCA Communication with house regarding admissions and receive mutually agreeable admission time Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact Update client status in CRM Generate EHR record for incoming client

Documentation:

Thorough and effective pre-admission screenings Proper consents and records received and filed House Status and reporting accuracy Admission paperwork complete and in compliance Accurate and timely notations in CRM and EHR and all supporting data uploaded Professionally written - correct email/fax/written correspondence utilizing departmental templates

Core Competencies:

Proficient in MS Office applications, which include Outlook, Word, Excel, and PowerPoint. Ability to build and sustain trusting relationships with diverse individuals and groups. Ability to maintain confidentiality of sensitive information and adhering to ethical standards. Actively offering assistance to team members when needed and celebrating team achievements collectively. Ability to establish and maintain cooperative relationships with community-based organizations, patients, families, vendors, and other resources to promote client services, care, education, and advocacy.

Knowledge, Education, Experience:

High School Diploma or equivalent Office etiquette Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Employment Status:

Full-Time Schedule:

Mon-Fri 8am-5pm

Work Location:

On-Site Compensation:

Pay Range:

$22-25 per hour Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.