A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Valley Eye Associates is looking to hire a diligent, conscientious, and enthusiastic individual for our Patient Services Representative position to assist our patients and doctors. Previous experience a plus, but willing to train the right candidate.
Qualifications Include:
High school diploma or equivalent. Previous customer service experience, 2-yr minimum. Previous EPIC experience preferred (willing to train).
Essential Skills:
Articulate communication skills via phone, in-person, instant messaging, or e-mail. Ability to operate a variety of office equipment including computer, phone, fax, and printer. Convey sincerity, kindness, and a courteous disposition. Strong organizational and problem solving skills. Solution oriented. Ability and willingness to drive to all Valley Eye locations to support department.
Self-motivated:
ability to work independently and as a collaborative team member.
Duties Include:
Precisely scheduling, rescheduling, and canceling patient appointments including appropriate documentation. Accurately completing patient registration and check-in - obtaining all necessary, information, forms, and signatures from the patients. Understanding insurance basics to enter coverage information correctly and run insurance benefits for vision plans. Consistently collecting payments based on practice process. Answering telephone calls promptly and in a professional manner. Directing telephone calls to appropriate personnel or collecting necessary information to forward a detailed message to medical staff via clinic EMR. Troubleshooting patient questions and concerns to provide a solution.
Benefits Include:
Medical, Dental, and Vision Insurance HSA w/ employer contribution (with qualifying health insurance plan) Accident, Critical Illness, Life, Short- and Long-Term Disability Insurance options Paid Time Off 401K w/
Employer Contribution Eye Care and Optical Benefits Additional Benefits:
Mileage Reimbursement, kind and understanding management/leadership, impromptu giveaways throughout the year, lots of staff recognition, holiday parties, employee referral program incentives, job-related education reimbursement, cross-training opportunities, clinic/rep lunches, and a comfortable office environment.
Job Type:
Full-time Pay:
From $19.00 per hour
Benefits:
401(k) 401(k) matching Bereavement leave Dental insurance Employee assistance program Employee discount Free parking Health insurance Health savings account Life insurance On-the-job training Paid orientation Paid sick time Paid time off Paid training Pet insurance Referral program Retirement plan Uniform allowance Vision insurance Application Question(s): We have clinic locations in Green Bay, Appleton, and Oshkosh. Are you willing and able to occasionally travel to those locations? Please indicate if you are interested in the Part-Time or Full-Time position. Part-Time = 20-26 hours/week Full-Time = 36-40 hours/week
Education:
High school or equivalent (Required)
Experience:
Medical/Insurance:
1 year (Required) Customer service: 2 years (Required) Ability to
