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Patient Services Representative

Job

Cumberland Family Dental

Cumberland, WI (In Person)

$43,680 Salary, Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 7/25/2026

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Job Description

Cumberland Family Dental is looking for a receptionist to undertake a variety of office and clerical tasks in a busy dental setting. Qualified candidates need to be organized, competent, professional and possess great communication skills. This opening is for two days per week. Our workday is 8am-5pm Monday through Friday with a one hour lunch break. We offer dental benefits, flex spending accounts, 401k and a 401k match along with paid vacation, paid sick time and unpaid personal time. Responsibilities include but not limited to:
  • Maintain office workflow clinically and clerically.
  • Clear and calm communication with patient and staff related to all aspects in delivering quality and effective routine and emergency dental care.
  • Patient record maintenance. This includes both electronic and paper file data entry.
  • Greet and assist patients arriving. Manage and assist patients via in person, multi-line phone, e-mail or other electronic communication methods related to appointing and finances. Checking patients out after appointments.
  • Manage patient finances.
This includes receiving over-the-counter and mail payments, filing dental insurance with multiple companies, dealing with financial issues/complaints on both patient and insurance companies' ends. This involves performing basic bookkeeping activities and being comfortable and well versed with the office management software system.
Requirements for qualified applicants:
  • Experience as a receptionist in a dental setting is preferred but not required.
  • High quality customer service.
  • Working knowledge of contracted insurance, patient benefits, third party requirements, MS Office and computers, office equipment use.
  • Typing proficiency and drafting communication documents for patients.
  • Excellent communication and interpersonal skills is a must. Reliability, professionalism and patience needed at all times.
  • Organized and must possess the ability to prioritize and multitask.
  • Ability to discuss finances with patients is a must have skill.
Following up on accounts receivable and creating payment plans is a needed skill.
Pay:
$20.00
  • $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Paid time off Retirement plan
Work Location:
In person