Scheduled Weekly Hours:

40 Registered Nurse (RN) -

Patient Representative Department:

Patient Experience Location:

Front Street Building, La Crosse, WI FTE:

Salaried, Full-Time (1.0 FTE)

Schedule:

Monday - Friday, 8:00am - 4:30pm with no weekends, holidays, or call responsibilities. Why Join Emplify Health? At Emplify Health, we believe every patient interaction matters. As a Patient Representative RN, you'll have a unique opportunity to influence and improve the patient experience across our organization. This role combines clinical expertise, patient advocacy, problem-solving, and collaboration to help ensure patients and families feel heard, supported, and valued throughout their healthcare journey.

Mission:

Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision:

Leading with love, we courageously commit to a future of healthy people and thriving communities. Position Overview The Patient Representative RN serves as a trusted advocate and strategic partner across Emplify Health, helping ensure patients and families feel heard, valued, and supported throughout their healthcare journey. In this role, you'll partner with leaders, care teams, and operational departments to address patient concerns, support service recovery efforts, identify opportunities for improvement, and help strengthen the patient experience across our healthcare system. What You'll Do Partner with operational and clinical leaders to improve the patient experience and drive continuous improvement initiatives. Analyze patient feedback and trends to identify opportunities for process improvement. Serve as a trusted resource for leaders navigating complex patient concerns and service recovery situations. Build collaborative relationships across departments to promote patient-centered outcomes. Support initiatives that enhance communication, quality, safety, and patient satisfaction. Help mitigate organizational risk through proactive problem-solving, conflict resolution, and patient advocacy. Review medical records and gather information to investigate and resolve patient concerns. What You'll Bring Required Qualifications Minimum of Associate degree in Nursing. Current RN licensure in the State of Wisconsin upon hire. Minimum of 3-4 years of RN experience in a hospital and/or clinic setting. Preferred Qualifications Five or more years of diverse clinical nursing experience across acute care and ambulatory settings. Experience working within Epic electronic medical records system. Experience in patient relations, patient advocacy, service recovery, quality improvement, risk management, or healthcare leadership. Knowledge of CMS regulations and healthcare complaint/grievance processes. Experience influencing change and collaborating with interdisciplinary teams. Strong communication and relationship-building skills. Excellent organizational, time management, and documentation skills. Critical thinking, problem-solving, and conflict resolution abilities. High emotional intelligence, professionalism, and a solution-focused approach to challenging situations. Ideal Candidate Profile Passionate about patient advocacy and improving the patient experience. A skilled relationship builder who collaborates effectively with patients, families, leaders, and care teams. An effective communicator who can navigate difficult conversations with empathy, professionalism, and objectivity. A critical thinker who can assess complex situations and identify practical solutions. Organized, self-directed, and comfortable working independently. Driven by continuous improvement and willing to challenge the status quo in a constructive, non-punitive manner. Positive, resilient, and energized by work that creates meaningful impact for patients and the organization. What You'll Get Starting annual salary of $65,312+, with additional compensation based on experience Opportunities for career advancement through our Career Development Center Comprehensive benefits package A collaborative and supportive Patient Experience team culture. The opportunity to influence system-wide improvements and organizational decision-making. Meaningful work that helps ensure patient voices are heard and translated into action. Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities. Equal Opportunity Employer If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee's unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it's more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees. Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. 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