Patient Access Specialist

Description We are looking for a Patient Access Specialist to support front-end registration and patient service operations in Racine, Wisconsin. This Long-term Contract position focuses on creating a welcoming experience for patients while ensuring accurate intake, scheduling, and insurance-related documentation. The ideal candidate is organized, service-driven, and comfortable handling a high volume of calls, clerical tasks, and detailed record updates in a healthcare setting.

Responsibilities:

• Welcome patients professionally, gather required demographic and coverage details, and complete registration records with a high level of accuracy.
• Coordinate appointment scheduling and rescheduling activities while helping patients understand next steps, required documents, and visit preparation instructions.
• Manage inbound and outbound calls to address questions related to appointments, billing matters, insurance verification, deductibles, copays, and medical coverage.
• Maintain clear and timely documentation in computer systems, ensuring patient information, forms, labels, and related records are properly entered and organized.
• Support reception and general administrative operations by handling paperwork, typing, scanning, and other clerical duties that keep daily workflows running smoothly.
• Explain office procedures and financial policies to patients, and assist with routine payment-related inquiries or ad hoc financial tasks as needed.
• Work closely with internal teams to confirm protocol-related requirements, communicate updates, and help optimize patient access processes and service quality.
• Follow established guidelines for confidentiality, documentation standards, and department procedures while delivering consistent customer service in a fast-paced environment. Requirements
• Previous experience in patient registration, medical front desk support, call center operations, or a similar healthcare administrative role.
• Strong customer service and communication skills, with the ability to assist patients clearly and professionally in person and over the phone.
• Working knowledge of insurance concepts, including eligibility, medical coverage, billing terminology, deductibles, and copays.
• Ability to complete detailed documentation accurately and navigate computer systems efficiently for scheduling, record updates, and routine data entry.
• Comfortable performing clerical and receptionist duties such as typing, managing paper records, and maintaining organized workflows.
• Strong time management skills and the ability to prioritize multiple tasks in a high-volume setting.
• Familiarity with healthcare procedures, patient intake processes, and standard office protocols.
• High school diploma or equivalent required; additional healthcare administration training is a plus.

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