Responsibilities:

Welcome clients and respond to intake inquiries in a courteous, timely, and detail-focused manner.
Guide individuals through application and enrollment steps, explaining required information and next actions clearly.
Review submitted forms for completeness and follow up to obtain missing details or documentation.
Enter, update, and organize client information within internal records and tracking systems with accuracy.
Coordinate appointments, referrals, and related communications to help ensure a smooth intake experience.
Maintain confidential files and handle sensitive information in accordance with organizational standards.
Work closely with program staff to share intake updates and support efficient client onboarding.
Assist with general administrative tasks such as preparing documents, managing correspondence, and organizing intake materials.

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