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DC
Door County Medical Center
Financial Counselor - Patient Financial Services - Full-time
Career Insights for Registrar / Patient Service Representative
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Based on Wisconsin data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$44,891 / year median in Wisconsin
+3% projected growth
Job Description
The Patient Financial Counselor offers guidance and assists patients/guarantors in finding ways to meet their financial obligations for services provided at any of the Door County Medical Center departments. The FC will notify insurance companies of admissions to begin the pre-certification process and supply information about the patient, turning it over to Utilization Review for clinical information. They will contact insurance companies to ensure various services are approved for patients and will help obtain insurance benefits for patients as needed. This position will work directly with providers and their staff, as well as insurance and pharmaceutical companies, to meet the needs of these patients.