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RH
Rivers Health
Patient Access Clerk-FT-Emergency Room
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on West Virginia data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$43,030 / year median in West Virginia
+10% projected growth
Job Description
Rivers Health is seeking a Patient Access Clerk in the Emergency Room. Primarily responsible for all clerical communications and data processing activities related to the pre-registration, quick registration, and registration of all patients of the facility. Requires a customer relation focused attitude that relates a helpful and friendly atmosphere. Verifies and correctly enters patient demographic and insurance data including any insurance notification required. Performs clerical duties such as admission, discharges, transfers and deaths as needed Completes all required forms and scanning to maintain complete patient record. Answers switchboard/phone and appropriately responds to emergency alarms as required. Safely transports patients, supplies and specimens as needed. Responsible for accepting and processing payments. Processes department supply ordering, equipment maintenance, repair requisitions and department mail. Maintains patient privacy and respects values of individual patients and provides services accordingly. Provides cooperative and courteous service to patients, physicians, staff members and visitors in a timely manner with the utmost of professional behavior. Participates in unit meetings, statistical data gathering and quality improvement activities including serving on quality improvement teams. Maintains tidiness of registration and waiting area. Cleans desk, counter tops, cabinets, etc. as needed. Maintains established departmental policies and procedures, safety, environmental and infection control standards. Performs other duties as assigned.