Patient Experience Rep.

MHSC is an equal employment opportunity employer and does not discriminate on the basis of gender, age, race, color, creed, religion, national origin, marital status, sexual orientation, gender identity, mental or physical disability or uniformed services status. MHSC is dedicated to fostering an inclusive environment that recognizes the contributions and supports the advancement of all because an inclusive environment can enhance the quality of healthcare, improve hospital/community relations, and positively affect the health status of society. No candidate will be rejected based on any of the above or any disability that, with reasonable accommodation, does not prevent performance of the essential job duties. MHSC is committed to the "Planetree" methodology of "Person-Centered Care". Person-Centered Care is more than hospitality. It is more than amenities and inviting surroundings. Person-Centered Care is an evidence-based framework for improved patient and family engagement, better clinical outcomes, increased staff retention/ recruitment, and high value care. Person-Centered Care creates workplaces that energize and inspire joy. It places patients and caregivers at the center of the care experience and unites communities around health and wellness. This approach also focuses on supporting the professional and personal aspirations of healthcare professionals who can more effectively care for others when they feel cared for themselves.

JOB SUMMARY

The Patient Experience Representative serves as the welcoming face of MHSC, providing a warm and supportive first point of contact for patients, families, and visitors entering the hospital. This role is responsible for greeting guests with professionalism and kindness, assisting them with inquiries, offering clear guidance, and ensuring they reach their destination with ease - all while upholding strict confidentiality standards to protect patient privacy. Employees in this role embody MHSC's commitment to Person-Centered Care, acting as liaisons who foster a compassionate and engaging environment. By creating a welcoming and reassuring experience, they help cultivate a hospital atmosphere that prioritizes patient well-being, caregiver support, and community connection.

JOB QUALIFICATIONS

Education:

High School diploma or GED.

Job Knowledge and Skills:

The Patient Experience Representative independently carries out responsibilities with minimal supervision, demonstrating strong initiative and reliability in a dynamic healthcare environment. This role requires exceptional communication skills and a genuine commitment to providing outstanding customer service, ensuring patients, families, and visitors feel supported and valued. Additionally, the ability to remain composed and make sound decisions in high-pressure situations is essential, contributing to a positive and efficient care experience for all.