Help Desk Associate

Your privacy is important to us. All applications are strictly confidential. Refuah Health is a federally qualified health center offering comprehensive care in Rockland and Sullivan Counties. We are over one hundred healthcare professionals strong with three decades' experience providing unparalleled patient care. As an FQHC, we specialize in accessible and affordable care for low income and high-risk residents. We believe in the power of people to create great care and we are inviting the best to build their career with us! Why Refuah? Join a collegial team of coworkers Five modern state of the art facilities Flexible schedules for maximum work-life balance No experience required.

Full training provided Job summary:

Help Desk Associate provides network support, training, and troubleshooting in a network environment. Provides support on a wide range of applications. This position is for the South Fallsburg location, for Mid June- End of August Duties and responsibilities: Provides technical assistance and support for issues related to computer systems, software and hardware. Direct unresolved issues to next level of support personnel. Work with windows domain environment to assign permission and perform password resets. Use internal ticketing system to accurately documents time and resolutions. Work with screen sharing software to work with users remotely. Troubleshoot basic LAN, WAN, WiFi and other network related issues. Troubleshoot and maintenance of printers, move hardware around as needed. Work with user's eClinicalWorks (EMR) related issues. Maintain and troubleshoot S2 ID card system. Maintain and troubleshoot Shoretel Phone system. Utilize Camera system Exacq to perform investigations as required. Work with users and cell phone related issues for corporate devices. Ability to write out documentation for trainings and tutorials. Determines the most effective manner to resolve user's technical issues and walk users through problem solving steps.

Refuah Benefits:

Competitive Compensation:

Our salaries are in line with fair market value, reflecting your skills and dedication.

Comprehensive Benefits:

We provide full benefits, including life, health, dental, and vision coverage, ensuring your well-being.

Paid Malpractice Insurance:

FTCA Malpractice Coverage.

Financial Planning:

Benefit from our 403B plan, ensuring your financial security for the future.

Student Loan Assistance:

Our facilities are eligible for NHSC loan repayment and NYS Public Loan Forgiveness to help manage your financial burden.

Tax Advantages:

Flexible Spending Accounts and Health Reimbursement Cards.

Professional Growth:

Support for CME activities and medical licensure ensures you stay at the forefront of your field.

Work-Life Balance:

Enjoy generous PTO accruals and up to 13 Paid Holidays. At least 2 years' experience as Help Desk related field. Experience with Windows OS (7, 8, 8.1, 10) MS Office 2013, 2016 Ability to work in a fast paced environment and effectively priority workload. Passion for providing excellent customer service and flexible in work hours to meet business needs. Includes ability to work remotely on select days. Good verbal and written communications is a must. This includes professional phone and email etiquette. Problem analysis/problem-solving skills required. Detail oriented. Must have integrity and secure mindset as the role has access to confidential data. Must be able to learn and support new and quickly-changing technologies.