Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees at a manufacturing site in Wisconsin. This contract opportunity is ideal for someone who enjoys solving everyday IT challenges, assisting end users in person, and keeping workplace technology running smoothly. The role combines desktop support, hardware deployment, ticket management, and coordination with both local operations and centralized IT teams. Success in this position requires strong troubleshooting skills, clear communication, and the ability to work effectively in an onsite plant environment.

Responsibilities:

• Provide onsite support for desktops, laptops, peripherals, and other end-user technology used by employees across the facility.
• Manage incoming support requests through the helpdesk platform, document progress accurately, and drive issues through resolution or escalation when needed.
• Prepare and deploy new or existing hardware by performing imaging, configuration, wiping, and setup tasks for end users.
• Administer badge-related access tasks, including issuing credentials and removing access when required.
• Assist with technology connected to manufacturing operations, including workstation and peripheral support near die-cast equipment.
• Help maintain and update legacy networked systems by applying patches and performing routine support activities.
• Partner with plant personnel and centralized IT groups to coordinate technical work, communicate status, and resolve service issues efficiently.
• Support the introduction of new hardware and business systems by completing setup, updates, and user-facing technical assistance.
• Troubleshoot connectivity, account access, and device issues affecting operational technology users and onsite staff.