Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to support classroom and staff technology operations for a Contract assignment in Cleveland, Ohio. This role is ideal for someone who enjoys hands-on technical work and takes pride in preparing equipment so end users can work effectively. The position will focus on device setup, organization, and basic troubleshooting while contributing to day-to-day technology readiness across the district.

Responsibilities:

Prepare computers, laptops, and other technology assets by cleaning, sanitizing, and readying them for reassignment or deployment. Configure and reset devices so they can be returned to service efficiently and accurately. Assist with the installation and arrangement of classroom and office equipment for teachers and staff members. Provide support for hardware such as desktops, laptops, and interactive classroom display tools, including smart boards. Maintain accurate records of inventory, device condition, and completed tasks using spreadsheets and internal tracking resources. Organize technology materials and equipment to support project activity and ensure materials are easy to locate and distribute. Collaborate with team members to complete device staging, preparation, and rollout work within established timelines. Follow standard technical procedures and resolve straightforward computer and hardware issues as they arise. Requirements Familiarity with Windows-based computer systems, including Microsoft Windows 10. Basic troubleshooting ability for common hardware and desktop support issues. Comfort working directly with computers, peripherals, and classroom technology equipment. Strong attention to detail when handling device preparation, tracking, and setup tasks. Ability to stay organized while managing multiple pieces of equipment and work assignments. Capability to work effectively in a team-oriented environment. Willingness to follow established technical processes and complete hands-on support tasks reliably. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.