Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.

Responsibilities:

• Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users
• Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications
• Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users
• Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance
• Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment
• Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier
• Assist with workstation setup, software installation, and routine configuration changes to keep users productive
• Maintain accurate support records and contribute to consistent service delivery across the desktop support function