Helpline Counselor

We are looking for a compassionate Helpline Counselor to support individuals facing emotional or behavioral health challenges. This contract-to-hire position is ideal for someone who communicates with empathy, remains composed during sensitive conversations, and is passionate about contributing to a community-focused support environment.

The role involves assisting callers, accurately documenting interactions, and helping connect individuals with appropriate resources while maintaining a thoughtful, professional, and caring approach.

Responsibilities:

• Respond to incoming calls from individuals seeking support and provide calm, respectful assistance during emotionally sensitive situations.
• Record caller details, case notes, and service-related information with a high level of accuracy and confidentiality.
• Help assess immediate needs and direct individuals to relevant behavioral health, crisis support, or community-based resources.
• Maintain a detail-oriented and empathetic approach when handling distressed, urgent, or complex customer interactions.
• Support follow-up activities and coordination efforts related to patient assistance, case support, or service continuity.
• Participate in training related to crisis response, suicide prevention, and best practices for assisting vulnerable populations.
• Use call handling and data entry systems effectively to manage interactions and maintain organized documentation.