Shelter Monitor

Please apply through our careers page on our website (neighborhoodplaceofpuna.org) for this position. Applications submitted through Indeed will not be reviewed. Mahalo nui

Position Summary:

Under the supervision of the Lead Shelter Monitor the Shelter Monitor - Facilities Specialist is responsible for: (1) Overseeing all installation, repair, and upkeep for shelter site operations. (2) Ensuring the security and sanitation of the shelter site. (3) Monitoring the activities of shelter participants to ensure their health and safety. (4) Providing support to shelter participants and works collaboratively with Housing Navigators to help ensure successful completion of Individualized Housing Plan (IHP). (5) Utilizing the Housing First approach in all aspects of this position. Essential Duties & Responsibilities include the following: Conduct Intake process for shelter participants 24 hours a day, 7 days a week. Performs and documents shift activities as required by program policies, contract compliance, and professional standards. Maintain a Planned Preventative Maintenance (PPM) schedule for catchment disinfection and mineral stabilization, filtration system and UV monitoring. Ensure that individual units, buildings, and facilities are fit for the intended purpose and to provide proactive support, maintenance and solutions when required. Maintain clear accountability for maintenance materials and a strategy to manage expenditures. Produce written reports and make presentations when required for facilities improvements. Manage contractors on site to ensure all legal, contractual, company and HIOSH requirements are met. Respond to facilities related emergencies, unless otherwise directed, to mitigate immediate damages and respond accordingly with external services when required. Assess and respond appropriately to consumer behaviors, attitudes, and dispositions. Assist shelter participants in processing issues and problem-solving, within limits. Consult with Lead Shelter Monitor regarding shelter participant's personal needs and behavior. Attend staff meetings as directed. Maintain visitor protocol and follow shelter log procedures. Follow appropriate critical incident protocol and accompanying documentation. Answer telephone calls and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public. Provides oversight of cleanliness of shelter, neighborhood relations, and safety of shelter participants. Assess, evaluate, and report if necessary internal and external facility conditions for safety, sanitation, and security concerns. Ensure that services are provided without any requirements of the shelter participants for sobriety, participation in treatment, medication protocol, compliance, or demonstrated "housing readiness". Perform other duties assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate Degree or higher preferred. High school diploma or equivalent. Experience serving vulnerable and challenged individuals. 2 years experience in property management.

Other Requirements:

Valid Hawaii driver license and no-fault car insurance. Resident of Puna/East Hawaii Community area preferred. Criminal Record and/or DHS-CWS background check. Maintain general cleanliness of workspace.

Unconditional Welcoming:

NPP Staff will strive to approach everyone with unconditional welcoming. We encounter each person as unique, recognizing that they have intrinsic value and are worthy of our respect. We understand that each person is walking their unique journey. We understand that their actions of body, speech, and mind — no matter how distressing — are shaped by their past experiences, causes, and conditions that we may never know. We believe that no one is so broken that they cannot heal, even if we cannot see a path of healing. Therefore, NPP Staff will strive to treat everyone with respect, love, and compassion no matter their race, sex, gender identification, gender expression, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, etc. Our job is simply to accept all as unconditionally as possible.

Physical Demands:

Climb and/or walk up and down stairs and/or walkways. Sit for periods of up to 30 minutes at a time. Walk and/or stand for up to 30 minutes at a time. Lift, carry, pull, and/or push items up to 30 pounds at a time for short distances. Such motion may include reasonable bending, stooping, reaching, and twisting.

Work Environment:

While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions. The employee is frequently exposed to fumes or airborne particles and extreme heat. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually loud. In the course of performing the duties of the Shelter Monitor - Facilities Specialist it is not uncommon to see, engage or be confronted with the following: violence or threats of violence; profane, racist and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participant, nudity of service participant, people involved with sex work; people involved in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and the Program Coordinator must provide appropriate direction and support to these situations.

Job Type:

Full-time Pay:

$19.57 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person