THE DEN FAMILY SOCIAL

- Hospitality Barista

I LOCATION

The Den SoBo ~ The Clubhouse, 3467 South Broadway, Englewood, Colorado OPENING Anticipated opening October 2026; paid training and pre-opening preparation will begin beforehand

REPORTS TO

General Manager STATUS Part-time or full-time; non-exempt

SCHEDULE

Varied shifts, Tuesday - Sunday, evenings, weekends, opening, and closing shifts

COMPENSATION

$17.50 per hour base pay + tips About The Den The Den Family Social is a membership-based social club created for the moments in between: morning coffee, open play, focused work, familiar faces, and the conversations that become part of a family's daily rhythm. Across two neighborhoods, The Den brings together café hospitality, intentionally designed spaces for work, play, and connection, and programming to meet family needs for both caregivers and child. The Den is not childcare or a traditional play gym. It is a place where parents and children spend meaningful time side by side - a community built to help modern families gather, grow, restore, and belong. About The Clubhouse The SoBo Clubhouse is located on South Broadway in Englewood. The members-only Clubhouse expands The LoHi Corner experience with a café, co-working spaces, private offices, quiet lounges, a private outdoor courtyard, and thoughtfully designed environments where parents can focus, children can socialize, and both can feel at home. The Barista I team will help establish the hospitality, rhythms, and sense of belonging that define this new location. About the role The Barista I is The Den's foundational hospitality role and a key part of opening The Clubhouse at SoBo. The Clubhouse is anticipated to open October 2026. Before opening, employees will participate in paid training and pre-opening preparation focused on hospitality standards, café operations, membership systems, and team practice. Once open, Barista I employees will create warm, attentive member experiences while operating the café, supporting check-in, maintaining a clean and welcoming space, and helping families understand how to use and enjoy the Clubhouse. This role is ideal for someone who enjoys caring for people, works well in an active environment, takes pride in consistent execution, and wants to develop strong skills in hospitality, coffee, sales, and family-centered service. What you'll do Guest and member hospitality Welcome every guest and family with warmth, awareness, and genuine care rooted in kindness. Help first-time visitors feel oriented by clearly explaining café service, lounge access, memberships, programming, and relevant space expectations. Use attentive language and maintain appropriate professional boundaries in a family-centered environment. Respond to routine questions and concerns calmly and confidently; involve leadership when an issue requires additional authority or support. Notice opportunities to make the experience easier, more personal, or more comfortable for guests. Café and product execution Take accurate orders and quickly prepare beverages and food according to The Den's recipes, quality standards, and service expectations. Develop and maintain working knowledge of espresso preparation, milk steaming, drink definitions, seasonal offerings, food handling, and allergen procedures. Keep the bar, café, service areas, equipment, dishes, and supplies clean, organized, stocked, and ready for service. Complete assigned opening, mid-shift, pre-close, closing, and cash-handling responsibilities accurately. Lounge, memberships, and programming Build knowledge of memberships, programming, events and rentals to answer questions and provide curated, helpful recommendations for each individual. Support guest understanding of policies and hold boundaries with warmth, clarity, and consistency. Help prepare and reset the lounge, studio, café, and event spaces as assigned. Operations and teamwork Complete cleaning, restocking, and facility tasks assigned during the shift. Follow standard operating procedures, food-safety requirements, checklists, and leadership direction. Communicate schedule concerns, incidents, guest experinces, supply needs, and incomplete work promptly through the designated Slack channel. Contribute to a respectful, reliable team environment and participate actively in training, meetings, and feedback. Ask questions when unsure and remain open to coaching and continued skill development. What success looks like Guests feel welcomed, informed, and cared for. Drinks, food, check-ins, transactions, and shift tasks are completed accurately and consistently. The café and lounge remain clean, safe, organized, and guest-ready. Communication is timely, professional, and proactive. The employee demonstrates growing confidence in The Den's systems, offerings, service language, and expectations. Who you are

Hospitality-minded:

you enjoy helping people feel comfortable, welcomed, and cared for. You prioritize delighting people and building meaningful relationships.

Reliable:

you arrive prepared, communicate promptly, and follow through on assigned work.

Coachable :

you receive feedback openly and consistently apply it to future shifts. You're eager to succeed and grow with the company.

Calm and adaptable:

you make good judgement calls and can seamlessly shift priorities while maintaining a warm guest presence.

Observant :

you notice cleanliness, presentation, accuracy, and the small touches that shape an experience.

Team-oriented:

you contribute, ask for help appropriately, and support shared standards. Qualifications Customer service, hospitality, café, retail, childcare, community-space, or food-service experience is helpful but not required. Ability and willingness to learn a complex business Adaptability to The Den's systems (Slack, Wellness Living, etc.) Clear and active communication skills; promptly and frequently communicate throughout shifts, share helpful information to help shape The Den's community and ensure your team members have all information to excel. Availability that aligns with The Den's operating needs, including designated weekend and opening/closing availability. Physical and work requirements Work on-site in an active café and family lounge environment with frequent movement, conversation, children, and changing service demands. Remain standing or moving for extended portions of a shift and regularly bend, reach, lift, carry, and complete cleaning tasks. Safely lift and carry supplies, dishes, small equipment, and other job-related items up to 50 pounds, with reasonable accommodation where applicable. Safely operate café equipment and use approved cleaning products according to training. Growth path Barista I employees may be considered for advancement to Barista II after demonstrating consistent excellence in the Barista I role. This includes the ability to think critically, problem solve in the moment and readiness for increased trust, leadership, and ownership. To be considered for the Barista II role, employees must demonstrate extensive knowledge of the business and ability to support it's growth by pairing guests with relevant programming, events, and signing up members. Promotion is based on demonstrated performance and business need—not tenure.

Pay:

$17.50 per hour Expected hours: 15.0 - 35.0 per week

Benefits:

Employee discount Paid training Application Question(s): What interests you about working at The Den, and specifically helping open the new SoBo Clubhouse? Describe a time you went out of your way to make a customer or guest feel cared for. What did you notice about this interaction? In your own words, please describe what a members experience might look like at The Den. What does your availability look like for the fall? Do you have other commitments (school, another job, etc.)?

Work Location:

In person