As a Lead Barista at a Hilton -hosted Starbucks, you act as the bridge between management and the frontline team. You are responsible for ensuring that every guest receives a luxury hospitality experience while maintaining the strict beverage quality standards of the Starbucks brand. Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays.

Key Responsibilities:

Shift Leadership:

Oversee daily operations and delegate tasks to baristas to ensure smooth service and bar efficiency.

Training & Mentorship:

Lead the onboarding of new team members and provide ongoing coaching on Starbucks recipes, Hilton service standards, and equipment maintenance.

Operational Excellence:

Manage opening and closing procedures, including cash handling, safe accountability, and daily sales reporting to Store Manager.

Guest Resolution:

Serve as the first point of contact for resolving guest concerns, ensuring a "customer-first" attitude at all times.

Inventory & Ordering:

Maintain organized stock and report outages to Store Manager to ensure no disruption in service.

Quality Assurance:

Monitor routines and food safety standards to guarantee product consistency.

Qualifications & Skills:

Experience:

Minimum of 1-2 years of barista experience, with at least 6 months in a progressive leadership or shift-lead role.

Starbucks Knowledge:

Familiarity with Starbucks-specific POS systems, seasonal promotions, and specialty equipment is highly preferred.

Leadership Traits:

Strong ability to remain calm under pressure, motivate a team during high-volume peaks, and act as a professional role model.

Communication:

Excellent interpersonal skills to effectively coordinate with both guests and hotel management.

Physical Stamina:

Ability to stand for the duration of a shift and lift up to 50 lb. when unloading warehouse orders.