Job Purpose:

The Food Service Worker at ECI Management Group is responsible for delivering exceptional service in a cafe setting, contributing to a positive dining experience for all customers. This role involves preparing and serving beverages, managing counter service, and maintaining a clean and welcoming environment.

Key Responsibilities:

Prepare and serve a variety of coffee and tea beverages as a barista, ensuring high-quality standards and consistency. Provide efficient and friendly counter service, taking customer orders accurately and processing transactions swiftly. Assist in the preparation and presentation of food items, adhering to company recipes and quality standards. Maintain cleanliness and organization of the cafe area, including counters, equipment, and seating areas. Restock supplies and ingredients as needed, ensuring the cafe is well-prepared for service. Follow all health and safety regulations to ensure a safe environment for both customers and staff. Collaborate with team members to ensure smooth operations and a positive customer experience. Address customer inquiries and resolve any service issues promptly and professionally.

Required Education:

High school diploma or equivalent.

Required Experience:

Previous experience working as a barista or in a similar food service role. Experience in counter service operations within a café or restaurant setting. Familiarity with food safety and sanitation regulations.

Required Skills and Abilities:

Strong customer service skills with the ability to engage positively with customers. Proficiency in operating coffee machines and preparing a variety of coffee beverages. Ability to handle cash transactions accurately and efficiently. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong organizational skills and attention to detail. Capability to stand for extended periods and perform repetitive tasks. Flexibility to work various shifts, including weekends and holidays.