Lead Barista - We Scream Ice Cream & Coffee Shop

Lead Barista - We Scream Ice Cream & Coffee Shop Virginia Beach, VA Job Details 1 day ago

Qualifications Food Handler Certification Full Job Description Overview:

Lead Barista (Coffee + Ice Cream) - Bring the Energy, Lead the Experience! Job Summary Do you love coffee, ice cream, and creating memorable moments for people? We're looking for a Lead Barista who's ready to step up, lead by example, and keep the good vibes flowing behind the counter. In this role, you'll be the go-to person on shift—guiding the team, supporting daily operations, and making sure every guest leaves happier than when they walked in. Whether you're crafting the perfect latte, building an over-the-top waffle cone, or coaching a teammate, you'll help create an experience our guests come back for again and again. ✨ What You'll Do Create Amazing Guest Experiences Welcome every guest with a friendly, upbeat attitude Take orders and make thoughtful recommendations Craft coffee drinks, shakes, floats, and ice cream creations with care (and a little flair!) Customize orders to make every guest feel special Lead the Shift Set the tone by leading with positivity, urgency, and teamwork Help direct the flow of the shift and keep things running smoothly Communicate priorities clearly so the team stays on track Jump in wherever needed—no task is too big or too small Train & Support the Team Coach team members using training tools and best practices Help new hires learn the ropes and feel confident Motivate and encourage teammates to do their best work Foster a fun, supportive, team-first environment Keep Things Running Smoothly Handle cash register and transactions accurately Restock ice cream, toppings, coffee supplies, and guest essentials Maintain a clean, organized, and welcoming space Monitor product quality and ensure everything meets our standards Own the Experience Resolve guest concerns quickly and professionally Lead by example when it comes to service, safety, and cleanliness Help create a space guests love—and a team that loves working there What We're Looking For Previous barista, food service, or cashier experience preferred Leadership or shift lead experience is a big plus Strong communication and people skills Ability to multitask and stay cool in a fast-paced environment A positive attitude and team-player mindset Physical & Scheduling Requirements Ability to stand for extended periods Flexible availability (early mornings, evenings, weekends, and holidays) Comfortable handling a variety of tasks throughout each shift Why You'll Love It Here Fun, high-energy work environment Opportunity to grow into higher leadership roles Work with a team that feels more like a crew Spend your days around coffee, ice cream, and happy people If you're ready to lead, create great experiences, and have fun doing it—we'd love to meet you. Apply today!

Qualifications:

Type Qualification Experience Current food handler's card preferred Experience Prior cashier experience a plus Skill Ability to stand for extended periods of time Skill Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays Skill Available to perform many different tasks within the store during each shift