ABOUT The Shōjō Group is a team of dynamic hospitality professionals who skillfully blend Modern American cuisine and culture with modern Asian flavors throughout Boston and its neighboring areas. Our commitment to excellence has led us to reimagine traditional American dishes by infusing them with modern Asian culinary techniques alongside our innovative cocktails that have set the standard in the city. We strive to deliver a distinctive and contemporary take on Asian American cuisine, all while providing an unforgettable dining experience for our valued guests. Our journey began in 2012 and continues to evolve, as we are dedicated to enhancing the way people experience food, drink, and hospitality.

POSITION SUMMARY

The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest's needs while preparing perfect beverages made to our standards in a timely manner.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s) Maintain proper grooming and uniform standards Deliver genuine hospitality to and establish emotional connections with our guests Contribute to the overall teamwork and success of the restaurant Communicate effectively with guests and team members Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience Presents the best we have to offer, never selling the guest anything Prepares drink orders for guests and servers according to recipes in a timely manner Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Answer guest questions regarding food and beverage offerings Adhere to all alcohol awareness procedures Handle guest complaints professionally and alert a manager immediately Process payments and handle cash professionally and accurately Ensure established pars are maintained. Communicate with managers and hosts regarding table availability and key table updates Follow up with guests about their meal and dining experience to ensure great guest satisfaction Demonstrate professional and gracious demeanor at all times Thanks guests for coming in with a personable farewell and inviting them to return. Maintain a high level of cleanliness and sanitation Demonstrate professional and gracious demeanor at all times Perform all opening, running, and closing duties accurately Perform any job function requested by the management team

POSITION QUALIFICATIONS

Competency Statement(s) Adaptability & Flexibility

• Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs Attention to Detail
• Diligently attends to details and pursues quality in accomplishing tasks Communication
• Listens to others and communicates in an effective manner Confidence
• A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf Customer Focus
• Builds and maintains customer satisfaction with the services offered by The Shōjō Group; provides excellent customer service to both guests and team members Initiative
• Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations Problem Solving
• Resolves difficult or complicated challenges Teamwork
• Promotes cooperation and commitment within a team to achieve goals and deliverables

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent walking, kneeling, bending and reaching. Must be able to lift, move and carry up to 20 pounds frequently. Continuous standing required to service guest functions; 100% of the time scheduled. Coordination skills that allow proper writing, pouring and carrying of several drinks and plates at the same time. Requirements

SKILLS & ABILITIES

Education:

High School; able to communicate (speak, read, and write) in

English Experience:

Previous hospitality experience is preferred

Computer Skills:

Experience using a Point of Sale (POS) system

Certificates & Licenses:

TIPS Certified Other Requirements:

Must meet the local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time

Job Types:

Full-time, Part-time Pay:

$6.75 per hour

Shift:

Day shift Night shift

Work Location:

In person