Job Description
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
MAIN DUTIES
The Minibar Attendant is responsible for managing and maintaining the in-room minibar program to ensure a seamless, accurate, and elevated guest experience. This role focuses on inventory control, cleanliness, accuracy of charges, and attentive guest service while upholding the luxury standards and service culture of 1 Hotels. GENERAL DUTIES
Inventory in-room minibars, accessories, and promotional materials, replenishing items as needed Maintain the cleanliness, organization, and presentation of each minibar according to brand standards Utilize handheld devices and minibar software to accurately record inventory and sales Monitor product availability, expiration dates, and stock levels to prevent shortages or expired items Prepare and organize minibar restocking carts prior to service rounds Transport carts efficiently to assigned floors and guest rooms scheduled for minibar service Ensure accurate posting of minibar charges to guest folios in accordance with hotel procedures Respond promptly and courteously to guest requests related to minibar items or inquiries Communicate discrepancies, maintenance issues, or operational concerns to management in a timely manner Coordinate with Housekeeping and Front Office teams to ensure rooms are ready for minibar service Handle minibar products and hotel assets with care to prevent loss or damage Maintain accurate records and documentation related to minibar operations Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials Ensure compliance with hotel policies, procedures, and standards with self and colleagues Ensure uniform and personal appearance are clean and professional Maintain confidentiality of proprietary information Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars Perform other reasonable job-related duties as assigned QUALIFICATIONS & SKILLS
Previous hospitality, minibar, housekeeping, or inventory experience preferred Strong attention to detail and accuracy, particularly with inventory and financial postings Basic computer skills and ability to use handheld devices and inventory software Excellent guest service and communication skills Ability to work independently and manage time effectively Physical ability to stand, walk, bend, reach, and lift up to 25 pounds throughout the shift Ability to maneuver carts and work in confined spaces, including guest rooms and service corridors Flexible schedule, including weekends and holidays, as business needs require Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations. Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now
