GLF Guest Services

ENTERPRISE

We-Ko-Pa Golf

JOB TITLE

Guest Services Attendant (PLUS TIPS)

DEPARTMENT NAME

: Golf Guest Services

REPORTS TO

Guest Services Supervisor SALARY:

DOE POSITION STATUS

Full-time

HOURS PER WEEK

40

Position Description:

Assist all guests upon arrival at the golf course, departing for the first tee, and upon completion of their round. Properly store all golf bags and carts. Prepare and break down the practice facility.

Essential Functions:

Essential functions may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is

ILLUSTRATIVE

ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class .

Duties and Responsibilities:

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the

We-Ko-Pa Way Service Standards:

Smile and Greet, name, and Meet, Thank You and Goodbye. Provide an environment for an outstanding golf experience. Personalize the guest experience by greeting all guests at the bag drop and assisting guests with any reasonable request. Ensure that the staging area, practice facility tee, and cart storage are clean and orderly. Ensure that you have a crisp professional appearance. Ensure the cleanliness of golf carts by thoroughly spraying batteries, body, and interior. Dry body with a towel, park carts safely and plug in into charger. Control waste, recycle, and operate vehicles in a safe manner at all times.

Additional Duties and Qualifications:

Work closely with all outside staff members. Promote teamwork and continuity among staff members. Pick up stray practice range balls in the desert throughout the day. Provide ice towels when appropriate and other special touches to anticipate needs.

Supervisory Responsibilities:

None Work Conditions:

Amount of Time:

Stand 2/3 or more. Walk 2/3 or more. Sit up to 1/3. Talk or Hear 2/3 or more. Use Hands 1/3 to 2/3 Climb or balance 2/3 or more. Stoop, kneel or crouch up to 1/3. Reach with hands 2/3 or more. Lift up to 10 lbs. 2/3 or more Lift up to 25 lbs. 2/3 or more Lift up to 50 lbs. up to 1/3 Work near moving parts up to 1/3. Fumes or airborne particles up to 1/3 Outdoor weather conditions 2/3 or more Work will be conducted in a mostly quiet environment. This individual must be very customer service oriented. Must be comfortable around people.

Native American Preference:

Preference is given to qualified Tribal Members of the Fort McDowell Yavapai Nation. Preference is filling vacancies given to qualified Native American candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473). You may also want to familiarize yourself with our company by visiting our Careers at We-Ko-Pa | Join Our Team .