Bellman

Bellman SkyBeach Resort Saint Petersburg, FL Job Details $17 an hour 22 hours ago Qualifications Customer communication Outdoor work Customer inquiry handling Full Job Description The Bellman is responsible for providing exceptional guest service by assisting guests with luggage, escorting guests to their rooms, explaining resort amenities, and ensuring a warm and welcoming arrival and departure experience. This position serves as an ambassador for the property and helps create memorable experiences through friendly, professional, and attentive service. Essential Duties and Responsibilities Welcome guests upon arrival and departure with a friendly and professional demeanor. Assist guests with luggage, packages, and personal belongings. Escort guests to their rooms and provide an overview of room features and resort amenities. Provide information regarding hotel facilities, dining options, local attractions, and activities. Coordinate with the Front Desk to ensure smooth arrivals and departures. Arrange transportation, taxi services, and valet assistance as needed. Deliver guest requests promptly, including amenities, extra linens, cribs, and other items. Maintain cleanliness and organization of the lobby, entrance areas, and bell stand. Store and retrieve luggage for guests when necessary. Assist with package handling and delivery. Respond to guest inquiries and resolve concerns in a timely and courteous manner. Maintain knowledge of daily events, group functions, and resort activities to provide accurate information to guests. Support other departments as needed to ensure an exceptional guest experience. Follow all safety, security, and service standards established by the resort. Maintain a professional appearance and uphold the property's service culture. Qualifications High school diploma or equivalent preferred. Previous hotel or customer service experience preferred. Excellent communication and interpersonal skills. Ability to work flexible schedules, including weekends and holidays. Valid driver's license preferred. Ability to lift and carry up to 50 pounds. Ability to stand, walk, bend, and push luggage carts for extended periods. Strong knowledge of the property and local area attractions. Core Competencies Outstanding guest service skills. Positive and professional attitude. Team-oriented mindset. Strong organizational and multitasking abilities. Dependability and punctuality. Ability to remain calm and courteous in a fast-paced environment. Physical Requirements Frequent standing and walking throughout the shift. Ability to lift, push, pull, and carry up to 50 pounds. Ability to work indoors and outdoors in varying weather conditions. Ability to safely operate luggage carts and other equipment. The Bellman plays a key role in creating first and last impressions for guests and is expected to consistently deliver service that reflects the resort's standards of hospitality and excellence.