What You'll Do:

Delight Members & Travelers:

Provide warm, proactive assistance in the CLEAR lanes - greeting, wayfinding, answering questions, and creating memorable interactions.

Verify & Escort:

Warmly welcome and verify CLEAR Members, guiding them smoothly and safely through their journey.

Resolve Issues:

Triage and resolve member concerns, loop in support teams when needed, and follow through to find a resolution.

Keep Operations Flowing:

Ensure lane readiness (signage, equipment, cleanliness), guide smooth member flow, and provide clear, proactive communication throughout the experience.

Educate & Inform:

Share information about CLEAR benefits and services.

Operate Safely & Compliantly:

Follow security protocols, accurately verify documents, and uphold airport and company safety procedures.

What You're Great At:

Service Mindset:

Genuine passion for helping people and creating calm, positive experiences in fast-paced environments.

Clear Communication:

Friendly, professional, and able to tailor your approach to each traveler.

Problem Solver:

Steady under pressure; you anticipate needs, remove friction, and escalate issues appropriately.

Team Player:

Collaborative, coachable, and eager to contribute to shared goals.

Tech Comfortable:

Confident using mobile devices and company systems. Role Requirements 18 years of age or older; high school diploma or GED. 1+ years of client facing customer service experience (retail, hospitality, travel, food services, etc) Open availability for shifts, including weekends/holidays. Able to stand for up to 8 hours per day. Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment. Pay & Benefits Hourly base wage Benefits package available for eligible employees. (Details vary by location and role type.) Love delivering exceptional service and creating smooth travel moments? 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