Bellperson - Hilton Austin

Bellperson Hilton Austin Hilton Austin Conference Center LocationAustin, Texas, United States CategoryHotel

HOT0CKGC

JOB

DESCRIPTION

Join the team at Hilton Austin as a Bellperson and help create a warm, memorable arrival experience for every guest. In this fastpaced hospitality role, you'll assist with luggage, provide local recommendations, and deliver exceptional service with a friendly and professional attitude. Ideal candidates enjoy working with people, staying active, and being part of a team dedicated to outstanding guest experiences. What will I be doing? As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet and escort arriving and departing guests to and from their accommodations Retrieve and transport guest luggage Inspect guest rooms and acquaint guests with these rooms and their features Respond to guest inquiries and requests in a timely, friendly and efficient manner Organize and store luggage, as needed, according to guidelines Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments Ensure messages and faxes are regularly delivered throughout the day Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed Drives propertydesignated vehicles to and from guest destinations such as guest room or local airport, as needed Assist in the maintenance, appearance and functionality of equipment What are the benefits of working for Hilton?• Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Go Hilton travel program: discounted travel

Hilton Shares:

Our employee stock purchase program (ESPP) Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

DebtFree Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and athome care Mental health resources including free counseling through our Employee Assistance Program BestinClass Paid Time Off (PTO) 401K plan and company match to help save for your retirement •Available benefits may vary depending upon propertyspecific terms and conditions of employment What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality We're passionate about delivering exceptional guest experiences. Integrity We do the right thing, all the time. Leadership We're leaders in our industry and in our communities. Teamwork We're team players in everything we do. Ownership We're the owners of our actions and decisions. Now We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE, including disability/vets