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Aramark
Guest Service Worker Lead- Seasonal- Adventures on the Gorge
Career Insights for Bell Person / Baggage Attendant
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Scorecard
Based on West Virginia data
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What they do
A Bell Person or Baggage Attendant assists guests and travelers with luggage and bags. Works at airports, train stations, cruise ship terminals or hotels.
$35,916 / year median in West Virginia
-6% projected decline
Job Description
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Title:
Guest Service Worker Lead- Seasonal- Adventures on the Gorge Requisition #: 665065Location:
Lansing, WV, US, 25862Career Area:
Retail +Customer Service Description:
Job Description The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport. Job Responsibilities- Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
- Trains and guides guest service staff on job duties, customer service, systems, and procedures
- Greet and provide customer service to guests while anticipating their needs
- Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
- Book reservations and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answers phone calls and emails and deliver messages as needed.
- Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
- Reconciles disputed guest charges.
- Participates in Quality Assurance Programs and reviews to address areas in need of improvement. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications
- Supervisory experience in a related role preferred
- Previous guest services experience required.
- High school diploma or equivalent required.
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organization skills, accuracy, and attention to detail This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.