Banquet Captain

Banquet Captain Hyatt Valencia Valencia, CA Job Details Part-time $23 an hour 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Food service health code compliance Team leadership TIPS High school diploma or GED Full Job Description The Banquet Captain is responsible for coordinating, supervising, and executing banquet and event service to ensure a seamless and memorable guest experience. This role requires strong leadership, attention to detail, and the ability to manage teams in a fast-paced environment while upholding service and brand standards.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

Review banquet event orders and requisition additional staff or resources as needed to ensure smooth operations. Direct staff in setting up banquet rooms, arranging tables, seating, and décor to meet event specifications. Create and implement structured service plans to ensure timely and professional execution of each course. Lead, train, and supervise wait staff and setup teams to maintain readiness and consistent service delivery. Greet guests warmly and provide attentive service, anticipating and fulfilling guest needs throughout the event. Monitor and ensure banquet checks are accurate, maintaining financial accountability and compliance with policies. Support daily banquet department operations and contribute actively to setup and service. Oversee proper handling, storage, and tracking of banquet equipment. Ensure compliance with safety, security, and emergency procedures, as well as sustainability and efficiency practices. Serve as acting Banquet Manager in their absence, overseeing operations and ensuring guest satisfaction. Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

Leadership and team management in event or food service settings. Strong organizational skills and the ability to coordinate complex service details. Excellent communication and interpersonal skills with a guest-focused mindset. Ability to multitask, adapt quickly, and resolve issues under pressure. Financial awareness and accuracy in handling banquet billing.

PROFESSIONAL EXPERIENCE

Minimum 6 months of experience in banquets, catering, or food services. TIPS certification and Food Safety certification required.

ACADEMIC BACKGROUND

High school diploma or equivalent required. Additional coursework or certification in hospitality, event management, or a related field preferred. Benefits Medical, dental, and vision (HSA available) Company-paid disability & life insurance Employee Assistance Program Supplemental benefits 401(k) with match Employee discounts Paid vacation & sick time

CA Pay Range:

$23.00/hr