Banquet Captain

Chart your course to excellence as our Banquet Captain at Sandestin Golf & Beach! Lead with style against the backdrop of our stunning resort. Your opportunity to create unforgettable events awaits. Join us in paradise! Apply today and set sail on a unique journey of excellence!

Job Summary:

The Banquet Captain plays a crucial role in coordinating and executing successful banquet and catering events at Sandestin Golf & Beach Resort. This position involves supervising and leading banquet staff, ensuring the seamless execution of events, and delivering exceptional guest experiences.

Responsibilities:

Event Coordination:

Collaborate with the Banquet Manager and event planners to ensure all details of the event are accurately communicated and executed, including setup, timing, menu, and guest preferences.

Staff Supervision:

Direct and supervise banquet staff, including servers, bartenders, and other support personnel. Assign duties, provide guidance, and ensure proper staffing levels to meet event requirements.

Setup and Breakdown:

Oversee the setup and breakdown of event spaces, ensuring proper placement of tables, chairs, decor, and other amenities according to event specifications.

Service Quality:

Monitor the service provided during events to ensure it meets Sandestin's standards of excellence. Address any guest concerns promptly and professionally.

Team Training:

Train banquet staff on service standards, safety protocols, and event procedures. Foster a positive and productive team environment.

Guest Relations:

Interact with event hosts and guests, addressing any special requests or needs to ensure a memorable experience. Handle guest feedback and provide solutions as necessary.

Logistics Management:

Coordinate with other departments, such as kitchen and audio-visual, to ensure smooth event operations. Communicate any changes or adjustments to the team.

Inventory Control:

Manage inventory of event-related items, such as linens, glassware, and other supplies. Ensure proper care, storage, and maintenance of equipment.

Problem Solving:

Quickly address any issues that arise during events, such as setup delays, technical malfunctions, or guest complaints, and implement effective solutions.

Documentation:

Maintain accurate event records, including attendance, guest counts, and special requests. Provide event summaries and feedback to the Banquet Manager.

Qualifications:

Previous experience in banquet or event coordination, preferably in a resort or upscale hospitality setting.

Strong leadership and supervisory skills, with the ability to motivate and guide a team.

Excellent communication and interpersonal abilities, with a focus on guest satisfaction.

Organizational skills and attention to detail to ensure flawless event execution.

Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.

Knowledge of food and beverage service standards, including safety and hygiene practices.

Flexibility to work irregular hours, including evenings, weekends, and holidays.

Physical stamina to stand, walk, and lift items for extended periods.

MUST have open availability nights, days and weekends.

Education:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Valid drivers license.

Basic Required Skills:

Must be able to speak, read, write and understand the primary language(s) used in the workplace. Utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Requires good clear communication skills, both verbal and written. Strong leadership experience is a must for this position.

May be required: to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

Work tasks are performed indoors as well as outdoors based on the event. Temperature will vary based on environmental conditions.

Must be able to stand and exert well-paced mobility for up to 5 hours in length.

Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.

Must be able to lift items weighing up to 50 lbs. as needed.

Occasionally lift and/or move, push or pull up to 100lbs.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability, and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment. EOE M/D/F/V