Maintain a professional appearance at all times. Provide prompt and efficient customer service. Adhere to safety and alcoholic beverage control policies. Keep tables, event rooms and supply station(s) clean and organized. Listen and respond to guest needs. Coordinate traffic flow and parking regulations as marked. Provide tours, brochures and information to all potential clients. Assist with ordering supplies and maintaining inventory control levels. Perform clean‐up and closing procedures as assigned by manager. Set‐up and breakdown of tables, chairs, event areas, and related activities in an accurate and timely manner. Carry out cleaning tasks prior & post event of rooms and common areas to include kitchens, hallways and bathrooms. Ensure satisfaction by communicating with the client throughout the event regarding any changes, substitutions or special requests and following up with the host at the end of event. Perform other duties as assigned. Contacts customers face-to-face, by telephone and/or email, to confirm, coordinate, and update details for scheduled catering activities. Details each group's catering needs which may include but is not limited to menu planning, mealtime, and room set up. Conducts facility tours and sight visits for groups assigned. Tracks all guarantees and deadlines based on contract. Coordinates with Conventions and Catering department as well as Food and Beverage department to ensure specified arrangements are carried out as planned. Attends trade shows, wedding shows, and other events as assigned. Completes projects as directed in relation to the area of responsibility. Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems. Assists in the coordination of department members that may include, but is not limited to: Banquet Captain, Servers, Hosts, Set Up Staff. Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses. Responsible for implementing and maintaining excellent service to achieve guest satisfaction. Assists manager in communicating any changes or new policies and procedures to the department. Conducts facility tours and sight visits for groups. Performs other duties as required. Must be efficient and detail oriented. Well‐developed interpersonal and communication skills. Must be dependable. Physical activity including long periods (6‐8 hours) of standing, walking, and bending. The employee will be required regularly to reach with arms and hands. The employee occasionally will be required to lift up to 30lbs. Specific vision abilities include close, distance, color, and peripheral vision, and depth perception. Noise level is typically moderate. Work extended hours during season. Work weekends and holidays. Healthcare Benefits

• Medical, Dental, and Vision coverage. Retirement Benefits
• 401(k) with employer match (19 years of age and older). Time Off
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.