DUTIES & RESPONSIBILITIES

Greets guests as they enter the restaurant. Responsible for prompt, efficient and courteous service of food and beverages to guests Performs all necessary tasks to service guests, i.e., taking and filling all food and drink orders and assisting in maintaining the guest dining area in a clean and neat manner. Serves guests and creates a warm and welcoming atmosphere. Answers questions about food and drinks including their ingredients, preparation, and accompanying items. Greets newly seated guests in a friendly manner within thirty (30) seconds of being seated. Takes drink order at guest greeting, delivers beverages. Upsell appetizers, entrees, beverages, and desserts to guests. Takes entire order and repeats order back to guests for clarification. Suggests and serves wine, draft or bottled beer and food to guests. Enters orders on POS (Point of Sale) system quickly and in proper sequence. Monitors guests' needs on a continual basis ensuring all requests will be promptly fulfilled. Attending to guests' needs when delivering food and/or drinks, checks back with guest to ensure guest satisfaction. Prepares drinks (as required) and verifies guest's age. Maintain table appearance by pre-bussing, checking drink levels, removing clutter, and providing extra napkins if necessary. Total's bill and presents check upon removal of last plate or upon request. Accepts payment and provides change or credit card receipt within 1-3 minutes of guests' payment. Follows appropriate accounting procedures for closing checks. Gives a warm and pleasant farewell to guests and invites them to return. Keeps station clean, sets up and takes down station appropriately. Maintains cleanliness and sanitation of the front-of-the-house including all tables, chairs, floors, and windows. Assists other restaurant personnel with side work, cleaning up during opening/closing duties. Communicates continually during shift with other Dining Attendants and kitchen staff to ensure smooth operations. Keeps Manager promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action. Performs all duties and responsibilities and responsibilities in a timely and effective manner in accordance with established policies. Follows Safe Serv procedures for preventing and handling intoxicated guests. Attends staff meetings. Courteous while addressing and resolving customer concerns and complaints. Secure all monies at the end of each shift. Maintain a teamwork attitude. EDUCATION and/or

EXPERIENCE

High School diploma or equivalent required. Prior restaurant service experience helpful but not necessary