Dual Rate Supervisor/Cashier, Gordon Ramsay

JOB DESCRIPTION JOB TITLE

: Dual Rate Food & Beverage Cashier

GRADE/FLSA STATUS

H8/16-Non-Exempt

BADGE TYPE/COLOR

Key-Blue

DIVISION

Food & Beverage

DEPARTMENTS

Room Service, Room Service Cherokee Tower, Selu Garden Cafe, Gordon Ramsay, Noodle Bar, Lobby Café, Guy Fieri, Starbucks Cherokee Tower, Landing Café, Food Market, Truffles Pub

REPORTS TO

Supervisor, Food Service

WE ARE CAESARS

At Harrah's Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission:

"Create the Extraordinary."

Our Vision:

"We create spectacular worlds that immerse, inspire, and connect you. We don't perform magic; we create it with excellence."

Our Values:

"Blaze the Trail, Together We Win, All-In on Service." Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.

JOB SUMMARY

The Dual Rate Food & Beverage Cashier is a hybrid position that works as a Food & Beverage Cashier on some days and as a Food Service Supervisor on others. Team Members' responsibilities vary based on that outlet's operational needs. In the cashier capacity, the position provides warm, attentive guest service, processes payments accurately, assists with seating and guest inquiries, and helps maintain a clean and organized environment. In the supervisory capacity, the role supports daily food‑service operations by guiding team members, ensuring product and service standards are met, assisting with scheduling and reporting, and leading shift‑level communication and service recovery efforts. When assigned to the Employee Dining Room (EDR), the Dual Rate Food & Beverage Cashier may perform additional back‑of‑house and food‑service duties. These responsibilities include assisting behind the serving line as needed, supporting food preparation, and ensuring proper cooking methods, temperatures, sanitation, and storage of prepared items and leftovers. The role helps maintain efficient EDR operations while upholding all food‑safety and quality standards. When assigned to Room Service, the Dual Rate Food & Beverage Cashier is responsible for managing the cash register bankroll, processing all payments and room charges, and maintaining accurate logs and charge records. The role requires strong menu knowledge, accurate order‑taking, and timely processing of guest requests, including VIP comp orders. Additional duties include verifying guest information, dispatching and tracking deliveries, coordinating tray pick‑ups, and assisting with routine inspections and inventories of room service equipment and supplies. The position supports smooth in‑room dining operations while ensuring prompt, professional guest service.

HOW YOU WILL CREATE THE EXTRAORDINARY

Living Our Values & Strategic Support Model the organization's mission, values, ethics, and service culture in all daily interactions. Support departmental goals by following and helping implement established plans, procedures, and improvements. Identify operational challenges or inefficiencies and communicate or recommend solutions to enhance service and efficiency. Operational Excellence & Area Oversight Perform daily operational tasks accurately, efficiently, and in alignment with established standards and procedures. Assist with coordinating workflow, task assignments, and coverage to support business needs and maintain service levels. Monitor assigned areas for compliance with policies, safety guidelines, and regulatory requirements, escalating concerns appropriately. Quality, Performance & Process Improvement Use resources responsibly by minimizing waste and following inventory, documentation, and cost‑effective practices. Observe and communicate performance trends, issues, or improvement opportunities to leadership. Support process improvements by adopting new procedures and providing feedback to enhance consistency and outcomes. Guest, Client & Partner Experience Provide friendly, professional, and responsive service that reflects the organization's brand and service expectations. Assist guests, clients, or internal partners promptly, resolving concerns when possible and escalating when needed. Help maintain a clean, organized, and welcoming environment that enhances the overall experience. Team Collaboration & Leadership Support Contribute to a positive, respectful, and collaborative work environment through teamwork, communication, and professionalism. Provide on‑the‑floor guidance and support to team members when functioning in a supervisory capacity, without direct reporting responsibilities. Assist with training, onboarding, and skill development activities to support team readiness and operational consistency.

WHAT YOU WILL NEED

• Must be 21 years of age or older. High School diploma or GED required.
• One year of food service experience is preferred.[JS1]
• RASP certification is required.
• Can be completed within 30 days of the hire date.

ADDITIONAL REQUIREMENTS

• Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.
• Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.
• Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 25 pounds, and respond to visual and auditory cues.
• Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.
• Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Harrah's Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer. 5.20.26 [JS1]New minimum is 1 year preferred.

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Work Location:

In person