Assistant Director Food & Beverage

Assistant Director Food & Beverage Pyramid Global Hospitality - 3.6 Oklahoma City, OK Job Details Full-time $115,000 - $120,000 a year 14 hours ago Benefits Health insurance Paid time off Retirement plan Qualifications Statistics Writing skills Employment law HR legal compliance English Managing hospitality teams Financial management report preparation Full Job Description Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana What you will have an opportunity to do: SUMMARY The Assistant Food & Beverage Director supports the F&B Director as a key operational leader responsible for the day-to-day execution of the Resort's Food & Beverage operations. This role assists in overseeing financial performance, quality standards, and customer service across all F&B outlets, including 3 full-service restaurants, 9 free-standing food kiosks, banquet facilities serving 30,000 square feet of meeting space, and culinary operations covering both front and back of house areas. This position partners closely with the F&B Director to drive revenue, develop team members, and reinforce a service culture that consistently delivers outstanding guest experiences. Strong operational instincts and a working knowledge of financial reporting are essential to success in this role.

QUALIFICATIONS

Bachelor's degree or minimum 5 years of experience in food and beverage management, with at least 2 years in a supervisory or management capacity. Progressive career development across multiple Food & Beverage departments. Ability to interpret financial and operational data and support execution of the annual business plan. Strong leadership skills with the ability to manage multiple priorities simultaneously. Excellent communication skills including the ability to read, write, and speak English. Working knowledge of employment laws applicable to the local area. Working knowledge of current Food & Beverage standards and concepts. Ability to train employees in alcohol intervention, food handling, and sanitation.

PERFORMANCE STANDARDS CUSTOMER SERVICE

Support a guest-first culture throughout all F&B operations. Personally model a commitment to customer service by monitoring service quality and responding promptly to guest needs. Assist in resolving guest complaints quickly and professionally. Step in to support staff when needed to protect the guest experience. Ensure all team members, including new hires, are trained to meet established standards. Empower associates to deliver exceptional service by recognizing and rewarding responsive guest assistance.

FINANCIAL

Assist the F&B Director in managing the department within budget. Support accurate forecasting of revenues and expenses. Monitor daily operational costs and flag discrepancies or trends to the F&B Director. Assist in analyzing financial and operating data to adjust labor, supplies, and other costs. Ensure department staff are trained in and consistently following control procedures as outlined by Internal Audit.

PEOPLE:

Manage associates in alignment with Pyramid Global Hospitality's values, keeping associates at the center of every decision. Foster a servant leadership culture focused on partnering with and supporting all team members. Assist with HR functions including recruiting, onboarding, training, performance feedback, and recognition programs. Maintain a positive and cooperative work environment. Champion ongoing training and development as a daily practice. Support management talent development by mentoring supervisors and leads. Address employee concerns fairly and in a timely manner. Ensure team members clearly understand performance standards and how success is recognized. Support safety programming to protect both guests and employees in compliance with OSHA requirements.

QUALITY:

Maintain a thorough working knowledge of department operations and how F&B integrates with other hotel departments. Proactively identify common operational challenges and resolve them before they impact the guest experience. Hold employees accountable to established restaurant and outlet standards. Support favorable health department scores through consistent training and monitoring. Assist in managing preventive maintenance for all equipment and controlling food-borne illness risks. Ensure compliance with all safety and sanitation standards including Emergency Plans and proper food storage protocols.

MANAGING THE BUSINESS

Support execution of the F&B budget and assist in maximizing department resources. Help identify revenue opportunities and flag potential expense concerns to the F&B Director. Monitor vendor performance to ensure quality and competitive pricing. Adjust labor schedules, staff assignments, and supply orders based on business demand without sacrificing service quality. Partner with the F&B Director to keep repair and operational costs in check.

ESSENTIAL FUNCTIONS

Constantly. Support the achievement of budgeted revenue and labor expense targets. Constantly. Model positive leadership behaviors that inspire associates to meet and exceed standards. Constantly. Assist in directing food handling in compliance with all sanitation laws and regulations. Constantly. Support daily oversight of purchasing, kitchen, restaurants, and lounge operations. Constantly. Ensure compliance with all Pyramid Global Hospitality policies and procedures. Constantly. Assist in investigating and resolving food quality and service complaints. Constantly. Maintain clean and organized work areas throughout all F&B spaces. Constantly. Enforce and monitor employee appearance standards across all F&B departments. Constantly. Support procedures for securing moneys and hotel equipment. Constantly. Assist in managing operations in compliance with local, state, and federal laws. Constantly. Contribute to maximizing Food & Beverage department profitability. Constantly. Monitor budget performance and escalate concerns to the F&B Director. Constantly. Promote employee empowerment and engagement throughout the department. Constantly. Maintain high levels of employee satisfaction and a positive team environment. Constantly. Report unsafe conditions immediately. Constantly. Assist in selecting, training, supervising, developing, disciplining, and counseling employees in accordance with Pyramid Global Hospitality policies and procedures. Frequently. Complete other duties as assigned by the F&B Director. Frequently. Support food purchasing and inventory management processes. Frequently. Assist in implementing and maintaining local and corporate sales and marketing plans. Frequently. Perform in the capacity of any position supervised as needed. Frequently. Assist in responding to food and beverage-related guest correspondence. Frequently. Review daily food specials for presentation, quality, and pricing. Occasionally. Assist in scheduling and conducting liquor liability training. Occasionally. Support managers in reducing associate attrition. Occasionally. Attend divisional and departmental meetings. Occasionally. Attend mandatory meetings including Steering Team as requested. Occasionally. Assist in conducting departmental meetings. Occasionally. Assist in completing associate performance appraisals. Occasionally. Support development of short and long-term financial operating plans. Occasionally. Assist in implementing and maintaining incentive programs. Occasionally. Support inventory control across beverages, glassware, china, silver, and supplies. Occasionally. Assist in maintaining MSDS procedures in accordance with OSHA requirements. Occasionally. Support procedures for credit control and financial transaction handling. Occasionally. Contribute to menu development and concept refinement as directed. Occasionally. Participate in community and public relations activities on behalf of the hotel. Occasionally. Support participation in the annual budget development process. Occasionally. Use operational data and statistical analysis to identify improvements. Rarely. Assist in annual competitive shopping of local F&B outlets.

PHYSICAL REQUIREMENTS SITTING

Occasionally. Meetings, entertaining guests or clients, paperwork.

STANDING/WALKING

Frequently. Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.

CROUCHING

(BEND

AT KNEES

): Rarely. Inspecting equipment.

KNEELING/CRAWLING

Rarely.

STOOPING

(BEND

AT WAIST

): Occasionally. Picking up objects.

TWISTING

(KNEES/WAIST/NECK): Frequently. Inspections.

CLIMBING

Occasionally. Stairs to access different building levels.

BALANCING

Rarely.

LEG/FOOT USE

Rarely.

REACHING

(OVERHEAD/EXTENSION): Occasionally. Retrieve supplies, inspections.

HANDLING/GRASPING

Occasionally. PC keyboards, office equipment, food preparation.

FINGERING/FEELING

Frequently. Writing, open wine, operate adding machine, POS, open and close locks.

PUSHING/PULLING

Occasionally. Hand trucks, carts, cases of product, furniture in outlets.

Average weight:

25 lbs.

Maximum weight:

50 lbs.

LIFTING/CARRYING

Occasionally.

Average weight:

25 lbs.

Maximum weight:

50 lbs.

USE OF SENSES TALKING IN PERSON

Constantly. Public, guests, and employees.

TALKING ON TELEPHONE

Frequently. Public, guests, and employees.

OTHER SPEECH REQUIREMENTS

Occasionally. Extemporaneous speech to groups.

HEARING IN PERSON

Frequently. Public, guests, and employees.

HEARING ON TELEPHONE

Frequently. Public, guests, and employees.

OTHER HEARING REQUIREMENTS

Rarely.

NEAR VISION

Frequently. Corrected to 20/40. Paperwork, computers.

FAR VISION

Constantly. Corrected to 20/40.

DEPTH PERCEPTION

Occasionally. Beverage equipment, walking through hotel.

COLOR VISION

Frequently. Presentation and quality of food.

FULL FIELD VISION

Constantly. Manage all aspects of busy restaurant, kitchen, and lounge.

SMELL:

Frequently. Detect potential hazards and odors, inspection of products.

TASTE:

Frequently. Assurance of food quality and consistency.

MENTAL REQUIREMENTS INTERACTION WITH OTHERS/COMMUNICATION SKILLS

Constantly. Professionally handle difficult situations and people.

DEADLINES/SHIFT WORK/OVERTIME

Constantly. Meet deadlines as required. Manage multiple priorities under business demands. Adjust to schedule changes and cover shifts on short notice.

FLEXIBILITY

Constantly. Work a variety of hours, tasks, and conditions as business requires.

PACE:

Constantly. Adjust pace as business demands change throughout each shift.

ATTENTION TO DETAIL

Constantly. Monitor all service and products for guest satisfaction.

HIGHLY REPETITIVE WORK

Rarely.

OTHER PSYCHOLOGICAL DEMANDS

Occasionally. Handle highly confidential issues and situations involving strong emotions.

ENVIRONMENTAL SETTING SAFETY REQUIREMENTS

Constantly. Adhere to Pyramid Global Hospitality safety standards and procedures. Maintain security of work area and equipment while upholding the level of safety required by the company and

OSHA. EXPOSURES

Occasionally. Cleaning chemicals, extreme heat on cooking lines, walk-in freezers and refrigerators.

OPERATION OF EQUIPMENT/TOOLS/VEHICLES

Occasionally. Beverage and liquor dispensers, kitchen equipment, fax machine, PC, grills, ovens. What are we looking for?

Compensation:

$115000 $120000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.