Front Desk Concierge

Front Desk Concierge Arizona Athletic Grounds Mesa, AZ Job Details Full-time $17 an hour 2 days ago Qualifications High school diploma or GED Driver's License Full Job Description Front Desk Concierge Arizona Athletic Grounds - Mesa, AZ Arizona Athletic Grounds ("AAG") is one of the largest youth-oriented sports facilities in the United States, serving millions of visitors per year, providing athletic programming and a variety of special events. AAG's operational footprint includes a 2,500+ seat outdoor stadium, 24 multi-purpose fields, 62 indoor/beach volleyball courts, 41 pickleball courts, eight baseball/softball diamonds, 16 basketball courts and more! Position Summary Reporting to the Executive Office Manager, the Front Desk Concierge is the first point of contact for visitors to AAG, and their first impression of the company. This position will prioritize a guest focused, organized and "access" mindset. This individual is responsible for managing activities in the lobby area, providing information in person and on the phone, directing guests, assisting employees, and securing the facility through the lobby entry points. Primary Responsibilities Serve as the primary point of contact for all guests, clients, and visitors entering the facility Deliver a high-touch, hospitality-driven guest experience with a welcoming and professional presence Manage front desk operations including check-in/check-out, credentialing, and access control Provide accurate information and directions regarding events, amenities, schedules, and facility services Coordinate with internal departments (Security, Operations, Event Services) to ensure seamless guest flow and issue resolution Handle guest inquiries, requests, and concerns with urgency, professionalism, and discretion Monitor lobby activity to ensure a safe, secure, and organized environment Support VIP guests, clients, and partners with elevated service and personalized attention Maintain cleanliness and presentation of lobby and front desk areas to brand and operational standards Proactive approach to policy enforcement (e.g. no food & beverage, no pets, no chairs) Photograph, log and record all lost and found items. Maintain high standards for an organized work area and appearance. Anticipate guest needs and proactively offer solutions to enhance the overall experience. Using Excel & Canva to finalize daily court/field schedules. Maintain regular and punctual attendance. May perform other duties and responsibilities as assigned. Experience and Qualifications Strong customer service mindset with a passion for delivering exceptional guest experiences Excellent communication and interpersonal skills; ability to interact with diverse audiences Professional appearance and demeanor Ability to multi-task and stay composed in a fast-paced, high-traffic environment Strong problem-solving skills with a "solution-oriented" approach Comfortable using basic office systems, scheduling tools, and communication platforms Ability to work independently while also collaborating effectively with cross-functional teams High level of reliability, accountability, and attention to detail Ability to communicate respectfully with all visitors, coworkers, vendors, supervisors, managers, customers and client representatives. Ability to provide clear directions and respond accordingly. Outlook, Excel, Slack, Canva experience preferred, Education High School Diploma or Equivalent/GED (Required) Valid driver's license (required for golf cart and other equipment use) Physical Requirements Must be able to tolerate moderate to loud noise levels and busy environments. May work in high/low temperature climates inside or outside at events at AAG. Sitting, walking, standing for periods of time, reaching, kneeling, and bending. Requires ability to occasionally lift up to 5-20 lbs. Hours of work may vary from 6:00a/7:30a to 2:00-2:30p Mon through Fri, and may vary based on business needs. AZ Athletic Associates, LLC., and Arizona Athletic Grounds are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.