FRONT OFFICE CONCIERGE

Job description Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Invited has operated with the central purpose of building relationships and are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club phone calls, reservations and general emails, addressing inquiries, and Concierge engages Members by assisting with outreach to new and at-risk members, supporting various member experience initiatives. personalized service and attention to detail, the Concierge embodies our Club's The Concierge serves as the liaison for members and guests, creating outstanding first impressions with personalized greetings and seamless service. Responsibilities include managing phone calls, reservations, and emails, providing detailed information on facilities, and encouraging participation in Additionally, the Concierge supports member experience initiatives, such as making outbound calls to new and at-risk members, assisting with social satisfaction, the Concierge plays a vital role in upholding the club's Reporting Structure Greet every call with a warm and friendly tone, providing prompt assistance, Deliver exceptional business and concierge services to members and guests, and room locations both in person and over the phone. Make outbound calls to new and at-risk members to ensure engagement and Support member experience initiatives by promoting club offerings and assisting with key projects. Conduct proactive phone calls to confirm member reservations for dining and Oversee the reservation process for the club's dining facilities, ensuring Actively promote upcoming events and assist in event registration and Contribute to member experience initiatives, including updates to the website Ensure all member interactions and outreach efforts are properly documented platform, ensuring accessibility and accuracy. Maintain up-to-date member profiles, including personal preferences and restaurant team ahead of reservations to ensure a safe and enjoyable well-stocked and available for members. Follow all company, club, and department policies, procedures, and Take the initiative in personal and professional growth and maintain any regional and corporate teams to support club operations. High school diploma or equivalent. customer-facing role. Possess a service-oriented mindset with the ability to make every member and Professional and welcoming phone demeanor. written, phone, text, and social media. Proficient in Microsoft Office applications, including Word, Outlook, and Excel. Must be able to stand, walk, and perform physical activities for extended exposure to dust, fumes, or gases. Effective communication skills with sufficient visual acuity, including Primary Tools/Equipment Computer Telephone General office supplies which includes weekends and/or holidays. While not all roles at Invited are full-time, those full-time team Medical, dental, and vision coverage Life insurance Short-term and long-term disability insurance 401(k) retirement savings plan • law is also provided for part time team members) website for more details part of our

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