Front Desk and Reservation Specialist

Front Desk and Reservation Specialist

ELAINES PET RESORTS

Fresno, CA Job Details Part-time $17.25 - $17.75 an hour 4 days ago Qualifications Pet care Customer relationship building Maintaining an organized workspace Guest relations Sales Phone communication Greeting customers Client relationship development Store opening/closing procedures Client invoicing Deposits Clean workspace maintenance Cross-functional collaboration Entry level Client interaction via phone calls

Full Job Description Position:

Front Desk Receptionist and Reservation Specialist Responsible to:

Customer Service Supervisor Pay Scale:

$17.25 - $17.75 plus commission

Purpose of Position:

The staff serves as "the face" of Elaine's Pet Resorts, demonstrating to the customer and their pets the high level of care and expertise prevalent throughout the company. To professionally and enthusiastically interact with customers to ensure the process of learning about the services and making a reservation at Elaine's Pet Resort is helpful, respectful and pet focused.

Front Desk Essential Functions:

Develop and sustain a strong relationship with the customers and the resort by interacting with people in an upbeat, competent, professional manner; Complete various tasks prior to opening for business each morning and securely closing the lobby in the evening; Check pets in and out for services, following established procedures; Preparing invoices and collecting payments; Make daycare and bathing reservations for existing clients; Document changes to a pet's care or condition so the Owner can be accurately informed, based on reports from the Pet Care team about the pet's care and well-being; Communicate with customers by mail and email; condolence cards, thank you cards, lost and found, vaccination calls, etc.; Direct customer's inquiries to the correct place: Reservation Center for reservations, etc.; Prepare paperwork for pets arriving/departing the following day; Keep apprised of changes made to pet care policies and pricing as needed; Communicate policies and information to customers upon request in a knowledgeable and friendly manner; Check email consistently throughout the day, following up with clients in a timely manner; Distribute new client/tour gifts as appropriate; Conduct tours for customers as needed; Maintain front desk and the lobby so it is welcoming and clean; Communicate with Pet Care team members regarding guest issues and take appropriate steps necessary to document, evaluate, and respond to the situation;

Reservations Specialist Essential Functions:

Exemplify extraordinary customer service providing a top-notch experience for the clients; Speak to clients and potential clients on the phone and in person to provide information and make reservations for services; Answering incoming phone calls, voicemails, and emails in a prompt and professional manner. Utilizing the company's proven sales process which ensures overall success. Providing accurate and concise information to clients utilizing the tools provided. Handling reservation confirmations in a timely manner along with service changes & add-ons. Complete confirmation calls for upcoming Meet & Greet reservations Complete confirmation calls for upcoming pending reservations Double check reservations booked by team members Collect and process reservation deposits; Conduct facility tours; Work the Elaine's Pet Resort booth at community sponsored booths; Complete reports as required; Receive on-going training as appropriate; Maintain the Reservation Center and your workspace so it is welcoming and clean; Collaborate across the organization in the joint effort to provide outstanding customer service & expert pet care.