Find & Apply For Concierge Jobs in Fresno, California

Job Summary A faith-based travel management company in Fresno, CA is seeking a Reservations Coordinator/Call Center to join its customer support and reservations team. This full-time, in-office role is ideal for a service-minded professional who enjoys helping travelers, coordinating trip details, and creating a smooth booking experience from first inquiry through final payment. The Reservations Coordinator will handle traveler calls and emails, process reservations, update passenger profiles, audit booking details, and support travelers with questions, requests, and follow-up information. This opportunity offers a collaborative team environment, supportive leadership, and the chance to build valuable experience in the travel, transportation, and tourism industry. Key Responsibilities

• Answer traveler phone calls and emails while providing professional, helpful, and accurate customer service.
• Create, update, audit, and manage traveler reservations using reservation software.
• Process traveler payments, monitor overdue balances, and follow up with travelers as needed.
• Coordinate cabin assignments, hotel reservations, dining preferences, special requests, room share details, and waitlist reservations.
• Research destinations, cruise ships, suppliers, ports, venues, and travel-related details to stay current on products and industry updates.
• Support travelers with brochure requests, cabin calls, promotional follow-up, deviation requests, and general booking assistance. Compensation and Benefits

• Pay:

  $20 to $21 per hour.

• Job Type:

  Direct hire.

• Schedule:

  Full-time.

• Work Arrangement:

  In-office.

• Employment Status:

  Non-exempt.

• Location:

  Fresno, CA. Required Qualifications and Skills
• Manage traveler service inquiries by phone and email.
• Process and audit reservations, passenger profiles, payments, and booking details.
• Coordinate traveler requests, supplier communication, room share tracking, and waitlist activity.
• Maintain accurate records and follow up with travelers throughout the reservation process.
• 1 to 2 years of related customer service, reservations, call center, travel, or administrative experience.
• Strong verbal, listening, and written communication skills.
• Ability to provide excellent traveler service with professionalism, patience, and attention to detail.
• Strong organizational skills with the ability to prioritize workload and meet deadlines.
• Ability to follow verbal and written instructions and complete tasks accurately.
• Demonstrated initiative, critical thinking, deductive reasoning, and problem-solving skills.
• Team-oriented approach with the ability to collaborate effectively with support staff and management.
• Familiarity with Microsoft Office products and Google documents.
• Ability to maintain an orderly work area and adhere to company policies regarding punctuality and attendance. Preferred Qualifications
• College degree preferred.
• Experience using reservation software or travel booking systems.
• Previous experience in a call center, travel agency, tourism, cruise, hospitality, or transportation environment.
• Interest in travel destinations, cruise products, supplier inventory, and traveler experience improvement.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.