Conference Center & Visitor Specialist (Substitute)

Conference Center & Visitor Specialist (Substitute) Alameda County Office Of Education (ACOE) Hayward, CA Job Details Full-time $4,982.87 - $6,057.60 a month 1 day ago Qualifications Phone communication Administrative experience Clerical experience Full Job Description Must apply using EDJOIN link below: https://www.edjoin.org/Home/JobPosting/2220017 About the Employer The Alameda County Office of Education (ACOE) leads with a student-centered vision, innovating in the classroom and building safe and supportive community schools. We collaborate and partner with local, county, and state agencies to address challenges students face. We are looking for individuals who can enact our vision: equipping the most vulnerable students and those who serve them with the tools to thrive. Join our team as we reimagine services to more holistically support students and erase the predetermination of failure for children, especially Alameda County's most marginalized youth. Job Summary The ideal specialist is a master of logistics and first impressions who excels at managing the "living" parts of the ACOE central office. As the face of the agency, you will provide a professional visitor experience, transitioning seamlessly from high-level clerical tasks using current technology and multi-line phone operation to manual facility support, such as setting up coffee service, managing catering, and handling inventory. This isn't a typical sedentary role; it requires a professional who ensures multiple meeting spaces are "event-ready" for the 18 school districts, community partners, and programs we serve daily. Reliability and foresight are paramount, as you are responsible for opening the front desk, cafe, and kitchen within the conference center. We are seeking a proactive problem-solver and collaborative communicator who stays "calm in the storm" of frequent interruptions while ensuring both the conference center and front desk are expertly supported.

RESPONSE TO SITUATIONAL EXERCISE LOCATED AT BOTTOM OF THE POSTING IS REQUIRED AT TIME OF APPLICATION SUBMISSION

Requirements / Qualifications

THE POSITION

The Conference Center & Visitor Specialist is responsible for the operations of the public facing areas of the ACOE Central Office, including a variety of reception, clerical, and event operational support for visitors to the Alameda County Office of Education (ACOE). This role interfaces with a variety of internal and external partners, including districts and community partners, to ensure a positive experience for visitors to the office and conference center. Responsibilities include greeting and assisting visitors, providing information to staff, students, parents, and the public, and serving as a liaison to leverage ACOE programs and resources. Assists internal staff in planning and executing events and facilitating cross-departmental communication and services. This position reports to the Superintendent's Office.

LOCATION

313 W. Winton Ave. Hayward, CA 94544

TYPICAL DUTIES:

Performs receptionist duties at the central office of ACOE; operates a centralized multi-line telephone system directing calls to appropriate personnel; receives and transmits messages; answers questions and provides general information and assistance to callers and walk-in visitors. Responds to emergency calls notifying appropriate parties to address immediate safety and/or security issues. Greets and assists employees and visitors in a professional and courteous manner, ensuring compliance with building security procedures, handling confidential inquiries, directing accordingly and providing routine information on policies. Tracks temporary access badges for proper identification and controlled access. Coordinates the use and services of the conference center facility at the Alameda County Office of Education by internal employees and various community organizations; assures compliance with applicable laws, codes, policies, and guidelines; assures satisfactory service to the center's clients and visitors.

SEE FULL JOB DESCRIPTION FOR MORE INFORMATION MINIMUM QUALIFICATIONS

Education:

High school diploma or general education degree (GED) required.

Experience:

Two years of experience performing receptionist and clerical work with frequent telephone and personal public contact required. Three years of progressively responsible experience providing complex and technical administrative level support to a department administrator preferred.

Equivalency:

Equivalent combination of education and experience.

APPLICATION REQUIREMENTS

The EdJoin Online Application and materials must be received by the final application filling date. Late EdJoin Online Applications will not be accepted.

THE FOLLOWING APPLICATION MATERIALS ARE REQUIRED

1. Completed EdJoin Online Application and Answer to Situational Exercise 2. Resume 3. Cover Letter

APPLICATION SCREENING & EXAMINATION PROCESS

A review of the candidates' EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process. Those invited to participate will be notified via email of the date, time, and place of the examinations. We reserve the right to make changes to the announced examination components.

THE PROCESS IS AS FOLLOWS

1. Application Review…………………......…………….....………......................................

PASS/FAIL 2.

Written Examination…………………….................Weighted 50% (Monday, June 8th, 2026) 3. Technical Oral Interview………………….................…..Weighted 50% (Tuesday, June 16th, 2026) 4. Final Interview•………………….….......................................................................................(TBD) •This eligibility list is valid for 6 months.

SITUATIONAL EXERCISE

Please submit your answer to the situational exercise below in PDF format. Answers must be included at the time of application submission. You must abstain from all forms of plagiarism, including the reproduction of internet material and the use of artificial intelligence (AI/ChatGPT) to generate answers. All work submitted must be entirely your own. Be advised that any violation of this requirement may result in disqualification from the recruitment process. Please write 1 (one) page maximum. Answers should be single-spaced, 12 point font size, and Times New Roman or Arial font. It is 7:45 AM. a major meeting is about to begin in 15 minutes. You are handling morning setup responsibilities when multiple urgent situations happen simultaneously: A visibly upset visitor arrives at reception A multi-line phone call comes in involving a possible safety issue A catering delivery is blocking the main entrance How would you assess and prioritize these situations in real time? Describe the steps you would take, how you would communicate under pressure, and how you would stay composed while ensuring operations continue smoothly. Must apply using EDJOIN link below: https://www.edjoin.org/Home/JobPosting/1984195

Job Type:

Full-time Pay:

$4,982.87 - $6,057.60 per month

Work Location:

In person