Job description Front Desk Specialist is a well-rounded person with outstanding people skills and experience in client support. An energetic individual with a positive attitude and a passion to excel in the workplace. Someone comfortable working in a constantly changing environment, with the ability to juggle and prioritize multiple tasks is a necessity. Our Front Desk Specialist is a critical link in our relationships with clients and must constantly strive to provide the highest level of patient care and customer service.

Responsibilities:

Greeting, checking in patients, and ensuring they are comfortable in the waiting area. Attend to patients with a professional, positive attitude at all times. Manage and oversee the direction and flow of patients to ensure the daily schedule runs efficiently and on time. Ensure patient information is updated, accurate and complete in EMR (electronic medical record). Keep the front reception area and exam rooms organized, clean, and well-stocked. Ensure restrooms, waiting areas, and front desk areas are clean and tidy. Check out patients and process payments. Respond to incoming patient inquiries via team email, texting app, and phone calls Disburse mail and packages. Confirm patient appointments daily. Assist in responding to client reviews on sites such as Google, Facebook, Yelp, and RealSelf.

Qualifications:

Previous experience working in a medspa is a plus Sales experience is a plus. Professional demeanor and appearance Reliable and dependable. Friendly and outgoing personality. Flexible, enthusiastic, and self-directed. Strong attention to detail and organizational skills Excellent written and verbal communication skills Passion for helping others be the best they can be. Strong customer focus with a caring attitude Exceptional computer skills, including knowledge of Excel, Word, and EMR (Experience with Nextech is a plus) Creative thinker with the ability to identify and solve problems Ability to function well both independently and as part of a team Ability to multitask under pressure and be highly responsive to patients & team members

Job Types:

Part-time, Full-time Pay:

Up to $20.00 per hour

Benefits:

Employee discount Flexible schedule Professional development assistance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person