Job Description
Summary Responsible for opening and/or closing the facilities, assisting in administering, enforcing rules and regulations, policies, and implementing procedures. Essential Duties and Responsibilities Including the following. Other duties may be assigned. 1. Perform all opening/closing procedures affiliated with
Lodge:
. This includes walking the facility throughout your shift for safety and maintenance issues, looking for damages, repairs, and cleanliness, and filling out opening/closing checklists. Tasks on the checklists to include, but not limited to: unlocking/locking doors to the facility, turning off and setting the alarm, turning on/off electronics (music, display board), and all lights in the facility, making sure sign-in sheets are ready, preparing coffee, water, and tea. Refilling the coffee station. Inputting work orders in a timely manner. Check pool and spa water temps twice during your shift and log it in the pool/spa log. 2. Daily, provide customer service to homeowners/guests by: .Greet all residents and guests as they enter the facility. .Convey a consistent, positive, upbeat demeanor when communicating with residents, vendors, contractors, and guests. .Have knowledge of rules and regulations, and policies established by the Board of Directors, and be able to implement them. .Answer various questions that residents may have regarding facility usage and events. .Handle resident issues in a polite and patient manner. Report any issues or concerns residents may have to the GM. .Answer phones promptly and in a professional and courteous manner at all times. .Review and respond responding to emails and phone calls within 24 hrs. .Ensure the homeowners (with guests) complete the sign-in log upon entering the facility. .Ensure the front desk is neat and tidy at all times. .Have knowledge of the facility and when items are urgent and should be reported to the GM. .Basic office duties (photocopying, filing, faxing paperwork, light typing, record keeping, etc.) .Obtain age verifications, property profiles, and directory forms from new homeowners and residents in order to issue fob access. .Prepare and distribute incident reports when required. .Enforcement of pool and spa rules, as shown in the pool area. .Keep all rooms and outdoor recreation areas neat and clean, to include but not limited to: pushing in chairs, returning pitchers and glasses to the kitchen, putting games and equipment away, returning books to the library, opening and closing umbrellas, tightening nets on the courts, picking up trash, etc. .Check out sports equipment. .Perform room set-ups/take-downs for reserved events, clubs, and committees. This includes putting away all chairs, tables, etc. .Assist the Activities Director with events, excursions, and reservations for various rooms in Outlook, providing the Activities Director with copies of all tentative reservations. .Speak effectively when answering various questions that residents may have regarding facility usage and events. .Handle sign-ups for events, classes, excursions, etc. .Maintain company-provided courses and certification for CPR and First Aid .Cover shifts when needed. .Other duties, as assigned, to ensure a smooth operation. Compensation:
$19.25 to $20.25/hour, direct experience highly considered Job Type:
Part time Location:
29750 Willows Ave, Murrieta, CA 92563 Requirements:
SKILLS:
Computers, electronics & technology Must be knowledgeable of and proficient in: Word, Excel, Outlook and E-mail Oral communication skills Public relations Organization Reading skills Time management ORAL / WRITTEN COMMUNICATION SKILLS
Must be able to converse with homeowners in a clear, concise, understanding and sensitive manner. Must be able to write basic announcements. Must be adept in one-on-one communications and have superior telephone demeanor/skills. Must be an attentive, aware listener. Must have the ability to be firm at times and flexible at other times and to recognize the appropriate time for each. EDUCATION/EXPERIENCE
High school diploma or general education degree (GED) LANGUAGE ABILITY
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to homeowners, vendors, contractors and other visitors. MATH ABILITY
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
