Front Desk, Leasing

Description We are looking for an experienced and service-focused Front Desk, Leasing team member to support daily operations at a residential property in San Francisco, California. This Contract position is ideal for someone who enjoys creating a welcoming first impression while keeping administrative tasks organized and on track. The person in this role will help residents, prospective tenants, vendors, and internal teams by managing front desk activity, coordinating communication, and supporting leasing office workflows.

Responsibilities:

• Welcome residents, prospective renters, vendors, and visitors while providing courteous assistance in person and by phone.
• Manage front desk traffic, direct questions to the appropriate team, and ensure messages are communicated accurately and promptly.
• Keep the reception area neat and well organized, monitor office materials, and arrange replenishment of supplies when needed.
• Coordinate appointments, tours, vendor arrivals, and building access to support smooth daily operations.
• Share clear information about unit availability, community features, pricing, and leasing guidelines with prospective tenants.
• Assist leasing staff with tour scheduling and other administrative tasks that contribute to an efficient prospect experience.
• Prepare and distribute resident communications, internal notices, and other routine office updates.
• Use property management and productivity platforms to maintain records, support workflows, and contribute to process consistency improvements. Requirements
• High school diploma or equivalent is required; additional college education is preferred.
• At least 2 years of experience in customer service, reception, office administration, or property management support.
• Demonstrated ability to stay organized, manage multiple priorities, and meet deadlines in a busy environment.
• Strong verbal and written communication skills with a detail-oriented and approachable manner.
• Proficiency with front desk technology, multi-line phone systems, and general office or property management software.
• Ability to work independently while also collaborating effectively with leasing, resident services, and maintenance teams.
• Sound judgment, discretion, and a positive customer-focused attitude.
• Experience in leasing, real estate, or property management settings and bilingual communication skills are helpful.

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