Spa Concierge

Position Overview At Hotel Californian, the Spa Concierge serves as the first and lasting impression of the spa experience — curating seamless, personalized wellness journeys for each guest. This role embodies refined hospitality, intuitive service, and a deep understanding of luxury guest expectations. The Spa Concierge is responsible for managing reservations, coordinating treatments, anticipating guest needs, and creating a tranquil, elevated environment that reflects the essence of the Hotel Californian brand. This position requires exceptional emotional intelligence, attention to detail, and the ability to deliver highly personalized service in a fast-paced luxury setting. Key Responsibilities Guest Experience & Service Excellence Serve as the primary point of contact for all spa guests, delivering warm, polished, and anticipatory service Curate personalized spa experiences by recommending treatments, enhancements, and wellness offerings Ensure seamless guest flow from arrival through departure, maintaining a calm and welcoming atmosphere Anticipate guest needs and preferences, creating memorable and bespoke experiences Handle guest concerns with professionalism, discretion, and urgency, ensuring full resolution Reservations & Operations Manage spa reservations, scheduling, and confirmations with precision and efficiency Coordinate therapist schedules, treatment rooms, and service timing to optimize guest experience and revenue Maintain accurate guest profiles, preferences, and service history within the booking system Process payments, retail transactions, and billing in accordance with company standards Ensure adherence to all spa policies, service standards, and safety protocols Retail & Revenue Enhancement Promote spa retail products and wellness services through thoughtful, non-intrusive recommendations Support achievement of spa revenue goals through upselling treatments and packages Maintain visual merchandising standards and cleanliness of retail displays Spa Environment & Presentation Maintain a serene, immaculate front-of-house spa environment at all times Ensure treatment areas, relaxation spaces, and guest amenities are fully prepared and stocked Uphold luxury presentation standards in personal appearance and workspace Collaboration & Culture Partner closely with Spa Therapists, Front Office, Housekeeping, and Food & Beverage teams to deliver a cohesive guest experience Contribute to a culture of excellence, teamwork, and accountability aligned with Hotel Californian. Participate in ongoing training and development to enhance product knowledge and service delivery Qualifications 2+ years of experience in luxury spa, hotel, or wellness environment preferred Strong knowledge of spa services, treatments, and wellness offerings Experience with spa or hotel booking systems (e.g., Booker, Mindbody, or similar) Exceptional communication and interpersonal skills Highly organized with strong attention to detail and multitasking ability Ability to remain calm and polished in a fast-paced environment Flexible schedule, including weekends, evenings, and holidays Core Competencies Luxury Service Mindset Emotional Intelligence & Guest Engagement Attention to Detail Discretion & Professionalism Sales Acumen Team Collaboration Physical Requirements Ability to stand for extended periods Ability to lift up to 25 lbs (retail inventory, supplies) Frequent walking and movement throughout spa areas Why Join Hotel Californian Hotel Californian is a premier luxury destination where hospitality meets artistry. As a Spa Concierge, you will play a vital role in delivering elevated wellness experiences that reflect the beauty, culture, and spirit of Santa Barbara.