Front Desk Attendant

We are seeking enthusiastic, customer-focused Front Desk Associates to join our COPA Team. As a Front Desk Attendant, you will be the first point of contact for members and guests, playing a crucial role in delivering a seamless and positive experience. This role is ideal for individuals who thrive in fast-paced, team-oriented environments and want to contribute to a growing organization. Key Responsibilities Greet members and guests with professionalism and warmth. Manage check-in and check-out processes efficiently. Respond to inquiries and resolve customer concerns via phone, email, and in-person interactions. Assist with membership sign-ups, inquiries, and updates. Explain membership options, as well as other offerings to prospective new members and customers. Maintain a clean and organized Front Desk area and Pro Shop. Process transactions using the POS system. Promote COPA products and services with an emphasis on upselling when appropriate. Stock and display merchandise professionally. Operate equipment, including a heat press, as needed. Provide exceptional service to members, guests, and team members while promoting a positive COPA brand experience. Support other departments with various tasks and responsibilities as needed.