Resident Services Concierge

To Apply To be considered for this position applicants must submit resume, references, and a brief cover letter outlining your interest to info@BroomfieldHousingAlliance.org.

Job Title:

Resident Services Concierge Location:

The Grove at Cottonwood, Broomfield, CO - On-site full time Reports to: Broomfield Housing Alliance (BHA)

Executive Director FLSA Status:

Full-Time, Non-Exempt Starting Salary Range:

$48,000-$60,000 annually plus benefits, based on experience

Benefits:

Health, Dental & Vision, Paid Vacation & Sick Leave, Team-oriented work culture

Hours:

Ability to work Monday-Friday 10am-6pm or 11am-7pm; occasional weekend events

Application Deadline:

Open until filled Position Summary The Grove at Cottonwood is a 40-unit affordable housing community intentionally designed to support adults with intellectual and developmental disabilities (I/DD) to live independently in an inclusive setting. At the heart of this community is the Resident Concierge, a welcoming and trusted presence who connects residents to resources, builds community, and helps ensure residents are thriving—not just housed. This is not a direct care or case management role, but a unique community-facing position that blends hospitality, resource navigation, and inclusive community building. The Concierge plays a vital role in promoting housing stability, dignity, and connection for all residents. Key Responsibilities Resident Onboarding & Orientation

• Welcome new residents with personalized orientations.
• Support understanding of lease agreements, building policies, and community resources.
• Collaborate with families, natural supports, and service providers to ensure smooth transitions. Ongoing Resident Engagement
• Conduct regular check-ins with residents who opt in or have identified support needs.
• Maintain a consistent, approachable presence in common areas.
• Partner with site staff to anticipate and support resident needs. Community Programming & Inclusion
• Coordinate inclusive on-site programming with local partners (e.g., art workshops, cooking classes, guided discussions).
• Organize community-led social and recreational activities that promote connection.
• Lead efforts that celebrate neurodiversity and foster mutual understanding among residents, staff and the community. Service Navigation & Resource Connection
• Maintain an up-to-date hub of quality service providers in the community.
• Assist residents in building and sustaining personal Circles of Support.
• Facilitate collaboration with case managers, without duplicating services. Emergency & Wellness Coordination
• Partner with property management on wellness checks and emergency planning tailored to individual needs.
• Help identify and respond to early signs of resident distress.
• Connect residents to trauma-informed and culturally responsive care when needed. Collaboration with Property Management
• Serve as a liaison to help navigate resident/property issues where appropriate.
• Support equitable communication and policy awareness.
• Help mediate issues early to prevent housing instability or eviction.

Qualifications The ideal candidate will bring a genuine passion for inclusive housing, neurodiversity, and building supportive, welcoming communities. Experience working with individuals with intellectual and developmental disabilities (I/DD), older adults, or others with diverse support needs is highly valued. Strong interpersonal and communication skills are essential, along with the ability to build trust and navigate relationships across a wide range of backgrounds. While familiarity with local human services, disability rights, and fair housing laws is a plus, training will be provided. Bilingual candidates (Spanish/English) are encouraged to apply, though it is not a requirement. Candidates must have a driver's license and be comfortable occasionally driving a passenger van to transport residents to community events. Training Provided The Concierge will receive comprehensive training to ensure they are well-equipped to support the unique needs of The Grove community. This includes instruction in disability inclusion and person-centered practices, trauma-informed care and communication, cultural humility and diversity awareness, and the rights of residents under fair housing laws. The training is designed to build both confidence and competence in fostering a respectful, inclusive, and empowering environment for all residents. Ongoing support and professional development opportunities will also be available. Desired Attributes The Resident Concierge should be an empathetic listener and creative problem-solver, with a strong commitment to equity, inclusion, and resident empowerment. This role requires someone who is approachable, reliable, and comfortable engaging with both individuals and groups in a community setting. The ideal candidate is skilled at building trust, fostering connection, and navigating sensitive situations or difficult conversations with care and professionalism. A strengths-based mindset and the ability to see every resident as a valued contributor to community life are essential for success in this role. Program Values

• Resident input informs program design, activities, and community priorities.
• All on-site activities are open and welcoming to every resident.
• Residents decide how and when to participate.
• Strong relationships are the foundation of a thriving community.
• Every interaction supports autonomy and independence. Measuring Success
• Positive resident feedback and engagement
• Reduced housing turnover and lease violations
• Documented connections to community resources and support
• Increased participation in inclusive events
• Resident stories reflecting connection, stability, and growth

To Apply:

Please submit a resume, reference contact information, and a brief cover letter outlining your interest in the Resident Concierge position to info@BroomfieldHousingAlliance.org. The Grove at Cottonwood and BHA are proud to be Equal Opportunity Employers. We strongly encourage individuals with lived experience of disability, neurodiversity, or housing insecurity to apply.

Pay:

$48,000.00 - $60,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person