Spa and Fitness Front Desk Agent

Location:

Snowmass Club |

Snowmass Village, CO Reports To:

Spa & Fitness Director & Spa & Fitness Supervisor Supervises:

None Are you passionate about wellness, hospitality, and creating a welcoming, elevated experience for every guest? Do you enjoy being the friendly face that sets the tone—whether it's greeting members, booking a massage, or ensuring every space feels clean, calm, and cared for? Snowmass Club is looking for a Spa & Fitness Front Desk Agent who thrives in a fast-paced, member-focused environment and delivers polished, YES-level service from check-in to check-out. What Guides Us

OUR MISSION

• Inspire lasting memories and meaningful connections with all the comforts of home

OUR VISION

• To be the Club of choice for work & play

OUR VALUES

• Y.E.S. ✅ You Elevate Service
• Excellence lives in the details We Are One Team
• Support each other and win together Be A Host
• Anticipate needs and create belonging Embrace the Adventure
• Stay curious and keep improving ✨ What You'll Do ‍ ️ Spa & Fitness Operations Maintain a clean, organized, and inviting Spa & Fitness environment Oversee all areas including fitness center, locker rooms, spa, pool, Kids Club, lobby, and tennis areas Perform routine walkthroughs to ensure cleanliness, safety, and readiness Wipe down fitness equipment regularly and respond to immediate cleaning needs Monitor deliveries and keep all spaces stocked with necessary supplies Front Desk & POS Responsibilities Operate retail and point-of-sale systems with accuracy Process payments for services, retail, food & beverage, and gift cards Track member attendance and post charges accordingly Complete daily transactions and maintain organized records Member Experience Greet members and guests warmly and professionally Manage check-ins and facility access Schedule spa services, appointments, and confirmations Answer phones, emails, and in-person inquiries promptly Resolve questions and concerns with professionalism and care Stay informed on club events, offerings, and communications Team Support & Club Engagement Promote spa services, fitness offerings, and private lessons Assist with department initiatives, events, and programming Support cross-departmental events when needed Attend trainings, meetings, and contribute to team success Education and/or Experience 1 year related experience preferred.

Licenses and/or Special Requirements CPR, AED, and First Aid certification preferred. Locker rooms are gender-specific. Physical Demands and Work Environment Able to meet and perform the physical requirements and to work effectively in an environment, which is typical of this position. Frequent lifting, bending, climbing, stooping, and pulling. Frequent repetitive motions. Continuous standing and walking. The environment of the fitness center is warm and humid. Able to lift, pull, or push 50 pounds. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned. Full-time benefits include Health, Dental, Vision, Life Insurance, Paid Time Off, and Sick Pay. All Employees Receive the

Following Benefits:

Potential Housing 401k 60% Discount on RFTA Bus Passes Restaurant Discounts Retail Discounts Free On-Site Parking Employee Meal, Golf, Tennis, and Gym Usage Employee Wellness