Concierge and Reservation Specialist

Concierge and Reservation Specialist Wag Central Stratford, CT Job Details Full-time $18 - $22 an hour 3 days ago Qualifications Pet care Computer operation Receptionist experience within education industry English High school diploma or GED Dog handling Appointment scheduling Technical Proficiency Mobile devices Full Job Description Love Dogs? Love Keeping Things Moving? We aren't your average office! We're a high-energy dog boarding, grooming, and daycare facility, and we're looking for a Concierge Reservation Specialist & Managerial Support star to help our front desk run smoothly. If you love pups and enjoy a busy schedule, you'll fit right in. The Role This is a long-term, (not a summer job!) +/- 35 hour-per-week position. It's perfect for someone who enjoys a variety of tasks—from helping a client book their pup's vacation to supporting our team on the floor. You'll be the "go-to" person who keeps us organized! You'll train at $18/hr for the first 10 days, then be moved to $22/hr.

The Daily Grind :

The "Morning Pulse": You must be 100% reliable for a 6:45 AM start. If you aren't a morning person, this isn't for you.

The Command Center:

You'll be answering phones, greeting clients, managing a busy reservation book, and keeping the lobby organized.

Reservation Specialist:

You'll be the heart of our booking process. You'll handle scheduling, phones, texts and emails with a friendly touch. We have specific sindustry software.

The Tech:

We are a Mac-based office. You need to be fast on a computer and iPhone-literate for team/client texting. We need someone who picks up software almost instantly.

The Physical Side:

You'll be on your feet moving dogs of all shapes and sizes (some pull!) and must be able to lift 50 lbs. You must be legally authorized to work in the US.

The Vibe:

You have a professional, polished way of speaking. We are looking for someone who can juggle a ringing phone and a lobby full of dogs without breaking a sweat. Be the Face of the

Facility:

Greet pups and parents with a smile, intake dogs, food and medications for our boarding pups, as well as move dogs throughout the facility. You'll get to know our regulars by name, help out with "doggy crafts," and snap photos and videos of our furry guests.

Keep Things Harmonious:

You're the calm in the storm during our busy seasons, making sure everything is efficient so the dogs (and the staff!) stay happy.

Bonus:

If you're good at capturing quick photos/videos of the dogs for our social media, let us know!

The Schedule:

Expect 30-35 hours a week. While we give plenty of notice, our schedule shifts based on demand. Saturdays are a must during our busy seasons.

HOW TO APPLY

Because this role requires high-level client interaction and iPhone literacy, we do not accept generic applications. Do not just click "Apply." Please text a short (under 60 seconds) Video or Audio Memo to 203-494-9207. In your message, please: 1. Introduce yourself. 2. Tell us why a 6:45 AM start works for your lifestyle. 3. Briefly describe your experience with Mac systems or fast-paced scheduling.

Note:

We request this format to verify the technical proficiency and professional verbal communication skills required for this position. We are an equal opportunity employer.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour Application Question(s): This role requires working in a high-energy environment with dogs of all breeds, sizes, and temperaments. Are you able to perform the following essential duties, with or without reasonable accommodation? Remain standing and mobile for the duration of a shift (8hours)? Safely handle and redirect large, overexcited, or jumping dogs. Work in close proximity to dogs of all shapes and sizes comfortably and confidently.

Education:

High school or equivalent (Required)

Experience:

Reception:

2 years (Preferred)

Language:

English (Required) Shift availability: Day Shift (Required)

Work Location:

In person