Concierge

Facility:

Heartland Nursing and Rehabilitation Center Position:

Concierge Location:

Boynton Beach, FL Schedule:

Full-Time Pay Rate:

Up to $20/hour Join Our Team as a Concierge Heartland Nursing and Rehabilitation Center is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge. Key Responsibilities Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff Prepare rooms for incoming Residents by ensuring: Previous belongings are packed and removed Terminal cleaning is completed Beds are made and call bells, lights, and TVs are functioning properly Assemble and deliver welcome baskets for new Residents Greet and escort Residents from the lobby to their rooms, creating a positive first impression Build meaningful relationships with Residents and families by providing ongoing support and assistance Respond to call bells within scope and notify nursing staff when additional care is needed Address Resident concerns and complaints in accordance with the grievance process Assist with room transitions, including short-term rehabilitation to long-term care Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge Provide facility tours during off-hours or when Admissions staff are unavailable Submit daily progress reports to leadership, identifying trends or concerns Coordinate with laundry services for the return of stored belongings Prepare and distribute discharge gift bags Monitor and coordinate Resident smoking schedules Attend in-service trainings, Resident Council meetings, and required staff meetings Perform additional duties as assigned by the Administrator Qualifications Prior customer service experience required Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred Excellent communication and interpersonal skills Strong organizational skills with the ability to multitask in a fast-paced environment Compassionate, professional demeanor with a commitment to exceptional service Benefits Comprehensive Medical and Dental Insurance Generous Paid Time Off (PTO) 401(k) Retirement Plan Employee Recognition Programs Supportive, team-oriented work environment Company perks and employee discounts Apply Today If you are passionate about delivering exceptional customer service and creating a welcoming environment for Residents and their families, we encourage you to apply and become part of our dedicated team!

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