Welcome Hut/Security Agent

SUMMARY OF OVERALL PURPOSE

To ensure the safety and security of GKTW Village while providing a professional and courteous welcome to all guests, visitors, volunteers, staff and other GKTW constituents who enter through the Village.

KEY ACCOUNTABILITIES

Welcome Hut Responsible for utilizing the proper GKTW screening methods to ensure access is only granted to necessary personnel. Deliver proper communication to incoming persons at the Welcome Hut. Confirm that every guest, staff member, volunteer and visitor coming through the Welcome Hut have a purpose for being at the Village. Notify respective department staff members of visitor arrivals. Notify respective departments of delivery vehicles. PBX/Operator Support PBX/Operator for general phone reception. Route calls appropriately throughout the village. Demonstrate professional and courteous guest service to all callers. Department Support Complete a variety of administrative tasks as assigned by Guest Services management. All other duties as assigned.

PHYSICAL DEMANDS OUTSIDE NORMAL WORK ENVIRONMENT

Able to stand for extended periods of time. Regularly required to walk, stand, bend, crouch, balance, use hands and arms to lift/move objects. Able to work flexible schedule including nights, weekends, and holidays. Able to work outside for extended periods in varied outdoor conditions.

SKILLS, COMPETENCIES, EDUCATION, AND EXPERIENCE

Proven experience to deliver exceptional customer service. Proven ability to understand and execute resort security procedures. Must be comfortable with de-escalation and conflict management skills. Ability to multitask in a fast-paced environment. Ability to speak and write English clearly & articulately with a positive, professional & pleasant manner Ability to work with all types of individuals, including guests, co-workers, volunteers, vendors and leaders. Able to use creative problem-solving skills and demonstrate decisiveness. Proficient in PC skills including Microsoft Office (Outlook, Word, Excel.) Ability to operate a motorized vehicle, including battery-operated golf cart. Valid driver's license and clean driving record. Must meet acceptable attendance and punctuality requirements, which are essential functions for the position. High School Diploma. At least 1 years of previous security/hospitality experience. Preferred Requirements Previous hotel/resort experience. Bilingual English/Spanish.