Job Overview YourLife of West Melbourne Memory Care is seeking a friendly, professional, and customer-focused Concierge to join our team. The Concierge is often the first point of contact for residents, families, visitors, applicants, and team members, making this an important role in creating a welcoming and positive experience within our community. Schedule This current schedule available is Fridays, Saturdays, and Sundays from 8:00AM-7:00PM and Mondays from 2:00PM-7:00PM. Position Summary The Concierge oversees the front office and provides exceptional customer service to everyone who enters the community. This position supports multiple departments with administrative tasks, manages communication, maintains an organized and welcoming front desk, and helps ensure the community operates smoothly. The ideal candidate is professional, dependable, organized, comfortable in a busy environment, and passionate about providing excellent customer service. Responsibilities Greet everyone who enters the community and offer assistance as needed Ensure all visitors sign in upon arrival Answer incoming telephone calls, redirect calls to the appropriate person, or take accurate and detailed messages Maintain confidentiality regarding resident and team member information Collect and distribute mail and packages Keep the front desk organized, clean, and free of confidential information Ensure water is available and cookies are baked throughout the day Check marketing materials daily and ensure an adequate supply of marketing packets is available Log resident and team member service requests and immediately communicate urgent matters Provide applications to prospective applicants and communicate with the appropriate department manager or HR Attend required in-services and staff meetings and implement information relevant to the position Perform other duties as assigned Qualifications High school diploma or equivalent; current high school enrollment may be acceptable for minors Strong verbal and written communication skills in English Excellent customer service skills Basic computer skills and the ability to learn and use required software programs Ability to remain respectful, professional, and composed in busy or sometimes chaotic situations Professional appearance and appropriate attire, grooming, and hygiene Ability to maintain strict confidentiality regarding resident and employee information Ability to meet applicable state or local health-related requirements Ability to complete and maintain required training in accordance with state and local regulations Physical Requirements Ability to sit for extended periods of time Ability to occasionally lift, carry, push, pull, or otherwise move objects weighing up to 25 pounds Ability to repeatedly stand up from a seated position to assist individuals entering and exiting the secured community What We're Looking For We are looking for someone who understands that the Concierge role is more than answering phones and greeting visitors. You will help create the first impression of our community, support residents and families, assist our team, and contribute to a warm and welcoming environment every day. If you are dependable, organized, professional, and enjoy helping others, we would love to hear from you!

Job Types:

Full-time, Part-time Pay:

$15.00 - $16.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Melbourne, FL 32904 (Required) Ability to

Relocate:

Melbourne, FL 32904: Relocate before starting work (Required)

Work Location:

In person